Customer Service Representative
2 weeks ago
- Order Management: Confirm pricing and acknowledge order entry within 2 hours of receipt.
- Data Integrity: Ensure 100% accuracy in ERP pricing, product codes, case counts, and stock transfers.
- Pricing Excellence: Manage customer-specific pricing programs, resolve discrepancies, and provide weekly updates to clients.
- Sales Growth: Proactively generate sales by promoting company products and identifying obsolete pricing for review.
- Cross-Functional Collaboration: Serve as the primary point of contact for sales reps, inventory, purchasing, and technical services to resolve issues.
- Education: College degree preferred (Associates or Bachelors). Relevant fields include Business, Marketing, Management, or Technical Information Systems.
- Prior business experience or customer service experience is a preferred
- Technical Skills: Proficiency in PC-based software and ERP systems; ability to quickly learn new digital tools.
- Communication: Ability to explain complex product differences and assess unique customer needs.
- A "proactive" mindset-you don't wait for the phone to ring; you look for ways to help the customer.
- Strong organizational skills to handle dialer functionality and call campaigns.
- Familiarity with collections regulations and pricing strategies.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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