Hotel Front Desk Associate

Job Details

Job Location
Hampton Inn Suites Port Richey - Port Richey, FL

Salary Range
$14.00 - $14.00 Hourly

Description

Summary: Responsible for enhancing and improving the SRHM experience byproviding outstanding service to our guests. Demonstrates and promotes SRHM's core value ofthe Golden Rule which includes treating others (guests, vendors and team members) in the samemanner we would like to be treated. Available to work flexible schedules as this is a floatingposition.

Duties and Responsibilities include the following. Other duties may be assigned asneeded.Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions.
• Greet all guests, vendors, and visitors professionally, and with a smile
• Process guest check-in and check-out in accordance with hotel policy and procedures
• Make and confirm guest reservations
• Answer phone professionally and cordially
• Assist guests with special requests including room placement when possible
• Share hotel amenities and special features with guests
• Process all payments types e.g. charges, cash, checks, debit or credit cards
• Coordinate with Housekeeping Department to track room readiness and communicate guestconcerns if necessary
• Ensure that all complaints regarding service and/or accommodations are investigated andresolved in a friendly and respectful manner
• Assist in completing required Front office reports
• Keep General Manager informed of any guest issues or concerns
• Report suspicious activity to General Manager and law enforcement when deemed necessary
• Follow and implement rules and regulations as per Standards
• Flexible to cover varying shifts for floating position.

Qualifications

Qualifications:
To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/orability required. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenanceinstructions, and procedure manuals. Ability to write routine reports and correspondence. Abilityto speak effectively before groups of customers or employees of organization.

Math Ability:
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.Ability to perform these operations using units of American money and weight measurement,volume, and distance.

Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oralinstructions. Ability to deal with problems involving a few concrete variables in standardizedsituations.

Education/Experience:
High school diploma or general education degree (GED); or one to two years related experienceand/or training; or equivalent combination of education and experience.

Physical Demands:
The physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essentialfunctions.While performing the duties of this job, the employee is regularly required to stand, walk, usehands, reach with hands and arms, and talk or hear. The employee is frequently required tostoop, kneel, crouch or crawl and taste or smell. The employee is occasionally required to sitand climb or balance. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employeeencounters while performing the essential functions of this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essential functions.

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