Customer Service Engineer
2 weeks ago
Job Summary The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Responsibilities • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. • Provide support to client identified VIPs • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. • Perform Install/Move/Add or Change (IMAC) activities. • Perform all assigned desk-side support activities • Display outstanding technical and professional services skills at all times • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair • Understands and follows all documented service operations policies and procedures. • Other duties or certifications may be assigned to meet business needs Requirements Education and Experience: • Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and/or Qualifications: • Maintain all required OEM Certifications as directed by Management • Knowledge of relevant software and hardware systems • Understanding of ITIL methodologies • A+ certification is desired • May require additional customer-specific certifications or training as required Skills: • Excellence in communication and customer-facing skills • Strong oral, written and interpersonal skills • Ability to follow instructions and processes with minimal instruction • Ability to lift and or move various computer equipment up to 50 lbs. • Must own a basic repair kit Additional requirements may exist if offer of employment is extended
Equal Opportunity Employer
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1 week ago
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Customer Service Associate II
7 days ago
Plymouth, MN, United States Dollar Tree Full timeYour positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers. Your Role at Dollar Tree: As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of...
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Customer Service Associate II
1 week ago
Plymouth, MN, United States Dollar Tree Full timeYour positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers. Your Role at Dollar Tree: As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of...
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Plymouth, MN, United States Dollar Tree Full timeYour positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers. Your Role at Dollar Tree: As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of...
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Customer Service Associate II
2 days ago
Plymouth, MN, United States Dollar Tree Full timeYour positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers. Your Role at Dollar Tree: As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of...
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Plymouth, MN, United States Closets by Design Minneapolis Full timeBenefits: Health insurance Paid time off We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Scheduling and Customer Service Representative. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion. Benefits Paid time...
