customer experience coordinator

2 weeks ago

Mansfield, TX, United States The TJX Companies , Inc. Full time

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

  • Creates a positive internal and external customer experience
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Takes an active role in training and mentoring Associates on front end principles
  • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
  • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
  • Addresses customer concerns and issues promptly, ensuring a positive customer experience
  • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
  • Provides and accepts recognition and constructive feedback
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Promotes credit and loyalty programs
  • Supports and participates in store shrink reduction goals and programs
  • Promotes safety awareness and maintains a safe environment
  • Other duties as assigned
Who We're Looking For: You.
  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience


Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:
2041 Highway 287 N

Location:
USA Marshalls Store 1008 Mansfield TX

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

  • Customer Accounts Coordinator

    2 days ago

    Mansfield, TX, United States Mouser Electronics Full time

    Job DescriptionACCOUNTABILITIES & ESSENTIAL FUNCTIONS Develops and maintains productive work teams by coaching, training and development of staff and new hires; providing detailed guidance in a positive environment Strong verbal and interpersonal communication with the ability to communicate with internal and external customers across all levels of the...

  • Event Coordinator

    2 weeks ago

    Mansfield, TX, United States Michaels Stores Full time

    Store - DFW-MANSFIELD, TX Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they're looking for. Ensure all customers receive a fast and friendly checkout...

  • Talent Acquisition Coordinator

    5 days ago

    Mansfield, TX, United States Klein Tools Full time

    Klein Tools is a dynamic, fast-paced and results driven company dedicated to launching hundreds of innovative products each year. Are you ready to make an impact? Perks for you include: • Paid Vacations & Holidays • Profit Sharing & Matching 401(k) • Health Insurance (Medical, Vision, & Dental) • Discounts on Klein Tools products • Education and...

  • Talent Acquisition Coordinator

    3 days ago

    Mansfield, TX, United States Klein Tools Full time

    Klein Tools is a dynamic, fast-paced and results driven company dedicated to launching hundreds of innovative products each year. Are you ready to make an impact? Perks for you include: • Paid Vacations & Holidays • Profit Sharing & Matching 401(k) • Health Insurance (Medical, Vision, & Dental) • Discounts on Klein Tools products • Education and...

  • Talent Acquisition Coordinator

    3 days ago

    Mansfield, TX, United States Klein Tools Full time

    Klein Tools is a dynamic, fast-paced and results driven company dedicated to launching hundreds of innovative products each year. Are you ready to make an impact? Perks for you include: • Paid Vacations & Holidays • Profit Sharing & Matching 401(k) • Health Insurance (Medical, Vision, & Dental) • Discounts on Klein Tools products • Education and...

  • Talent Acquisition Coordinator

    6 days ago

    Mansfield, TX, United States Klein Tools Full time

    Klein Tools is a dynamic, fast-paced and results driven company dedicated to launching hundreds of innovative products each year. Are you ready to make an impact? Perks for you include: • Paid Vacations & Holidays • Profit Sharing & Matching 401(k) • Health Insurance (Medical, Vision, & Dental) • Discounts on Klein Tools products • Education and...

  • Clinical Research Coordinator II

    2 weeks ago

    Mansfield, TX, United States Iterative Health Full time

    Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to transform patient outcomes. The Iterative Health Site Network is a premier network of 70+ clinical research sites across US and Europe accelerating the path to market for gastrointestinal (GI) and hepatology novel therapies. Our focus is on...

  • Inventory Control

    1 week ago

    Mansfield, TX, United States Doskocil Mfg. Full time

    Position Title: Inventory Control & Shipping Coordinator Location: Mansfield, TX POSITION SUMMARY The Inventory Control & Shipping Coordinator plays a critical role in ensuring accurate inventory management and efficient shipping and receiving operations. This position is responsible for maintaining precise inventory records, supporting production...

  • Inventory Control

    2 weeks ago

    Mansfield, TX, United States Doskocil Mfg. Full time

    Position Title: Inventory Control & Shipping Coordinator Location: Mansfield, TX POSITION SUMMARY The Inventory Control & Shipping Coordinator plays a critical role in ensuring accurate inventory management and efficient shipping and receiving operations. This position is responsible for maintaining precise inventory records, supporting production...

  • Inventory Control

    1 week ago

    Mansfield, TX, United States Doskocil Mfg. Full time

    Position Title: Inventory Control & Shipping Coordinator Location: Mansfield, TX POSITION SUMMARY The Inventory Control & Shipping Coordinator plays a critical role in ensuring accurate inventory management and efficient shipping and receiving operations. This position is responsible for maintaining precise inventory records, supporting production...