IT Enterprise Service Technician
2 weeks ago
Goals & Objectives:
To maintain and improve information technology (IT) services for enterprise offices.
Job Functions:
1. Function 1 - Participate in remote IT Enterprise Services meetings
- Attend and actively participate in virtual meetings with end users and members of IT team
- Configure laptops and micro-computers
- Hardware configuration and deployment
- Pack equipment for shipment based on needs
- Provide feedback to IT Enterprise Services Manager regarding low inventory or needed items
- Troubleshoot during and after on-site visits
- Act on service desk tickets elevated to Level 3
- Subject Matter Expert for assigned Hardware
- Be available for special projects as needed
Education/Skill Requirements
- SD-WAN equipment experience
- Superior verbal and written communication skills.
- Proficient with Microsoft Office Suite or related software.
- Familiarity with Salesforce and Support Org functionality
This position requires the ability to:
• Stand or sit for long periods of time,
• Ability to use the telephone and computer systems,
• Ability to lift up to 15 lbs.
• Ability to travel independently up to 40% as needed
#DICE
bhammernik@c4techservices.com
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