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Customer Service Representative
3 weeks ago
In-House Customer Service Inside Sales Representative
We're looking for a full-time in-office inside sales and customer service representative to join our team You'll convert pre-qualified leads into new customers and turn existing clients into repeat business while also helping process the day-to-day workflow. Candidates should be driven, detail-oriented, hard-working professionals who have a knack for closing deals. Ready to take the next step in your career? Apply today
Responsibilities
• Manages walk-in traffic, incoming calls, and email communications, and takes appropriate actions
• Answers phone calls, identifies client's needs, provides solutions to assist with questions, and/or orders needed
• Collects accurate and complete information to process and input orders
• Calculates and prepares estimates and quotes, and solicits bids from vendors where necessary
• Serves as a primary contact for clients and a liaison between sales, production, installers, and clients
• Oversees and creates opportunities for in-house phone and front counter sales
• Performs quality checks on outgoing jobs, using an eye for detail, care for quality approach
• Places phone calls and/or emails to follow up on estimates, accounts receivable, and dormant clients
• Updates client records and purchasing history, maintains records with accurate and updated information
• Understands products, services, and procedures within the organization
• Markets products, solutions, and services to previous, current, and prospective clients
• Maintains communication logs and other pertinent records
• Packages printed jobs for shipping and produces shipping labels
• Assists with scheduling, priority changes in a fast-paced environment
• Assists with other projects as needed
Qualifications
• Sign industry experience strongly preferred
• Strong mathematical and analytical skills
• At least one year of experience as sales or customer service representative
• Working knowledge of CRM software and the sales process
• Must have great communication skills, presentation skills, customer service skills, and listening skills
• High school diploma or GED required, bachelor's degree preferred
