Customer Support Administrator

2 weeks ago

Vandalia, MO, United States Addison Group Full time
Job Title: Customer Support Administrator

Location: Vandalia, MO (fully onsite)

Industry: Manufacturing

Pay: $20-$23/ hour

Benefits: medical, 401(k), PTO

Direct hire opportunity

Job Summary:

We are seeking a detail-oriented and customer-focused Customer Support Administrator to join our client's team In this role, you will be the first point of contact for customers, handling a variety of tasks including warranty inquiries, scheduling appointments, and coordinating with sales representatives. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and the ability to manage multiple responsibilities effectively.

Key Responsibilities:
  • Act as the primary point of contact for customers, addressing inquiries and concerns via phone, email, or walk-ins.
  • Handle customer service calls, including follow-ups on previous work to ensure customer satisfaction and address any warranty-related issues.
  • Schedule and manage appointments for sales representatives, ensuring timely follow-up on leads and customer requests.
  • Process warranty claims efficiently, maintaining clear documentation and communication with customers.
  • Take detailed notes on customer needs and interests, and relay information to the sales team to facilitate business opportunities.
  • Coordinate final measurement meetings with clients and assist in finalizing project details.
  • Manage supply orders for projects, ensuring all necessary materials are procured in a timely manner.
  • Maintain accurate records of customer interactions and updates in the company database.
  • Collaborate with internal teams to streamline communication and deliver exceptional service to customers.
Qualifications:
  • High school diploma or equivalent (Bachelor's degree preferred).
  • Proven experience in a customer service or administrative role, preferably in the construction or home improvement industry.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Excellent verbal and written communication skills.
  • Proficiency in using scheduling and CRM software.
  • A proactive and customer-focused approach to problem-solving.
What They Offer:
  • A supportive and collaborative work environment.
  • Opportunities for professional growth and development.


Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

#AdminNational

  • Therapy Program Manager-PT/PTA/OT/OTA or SLP

    6 days ago

    Vandalia, MO, United States Concept Rehab Full time

    Job Type Full-time Description The Therapy Program Manager is responsible for the daily operations and direction of the assigned rehab program, including clinical responsibility, communication with customers and the rehab team. The Manager is responsible for program compliance and the effective and efficient delivery of clinical services. The TPM regularly...

  • Therapy Program Manager-PT/PTA/OT/OTA or SLP

    3 days ago

    Vandalia, MO, United States Concept Rehab Full time

    Job Type Full-time Description The Therapy Program Manager is responsible for the daily operations and direction of the assigned rehab program, including clinical responsibility, communication with customers and the rehab team. The Manager is responsible for program compliance and the effective and efficient delivery of clinical services. The TPM regularly...

  • Delivery Driver

    3 days ago

    Vandalia, MO, United States Do it Best Full time

    Benefits: 401(k) matching Employee discounts Health insurance Opportunity for advancement Paid time off You might be a great fit if You enjoy serving others as we would like to be served. Making the best even better. You enjoy making a difference in your community. You enjoy helping others. You enjoy working in teams. You're motivated to learn new...

  • Physical Therapist Assistant-Full Time

    4 days ago

    Vandalia, MO, United States Concept Rehab Full time

    Job Type Full-time Description About Concept Rehab As a company owned and operated by therapists for over 40 years, Concept Rehab offers therapists the opportunity for meaningful work and professional growth in a supportive, dynamic environment. Members of our growing team make a daily difference for patients, families, and the facilities we serve, while...

  • Physical Therapist Assistant-Full Time

    3 days ago

    Vandalia, MO, United States Concept Rehab Full time

    Job Type Full-time Description About Concept Rehab As a company owned and operated by therapists for over 40 years, Concept Rehab offers therapists the opportunity for meaningful work and professional growth in a supportive, dynamic environment. Members of our growing team make a daily difference for patients, families, and the facilities we serve, while...

  • Physical Therapist Assistant-Full Time

    21 hours ago

    Vandalia, MO, United States Concept Rehab Full time

    Job Type Full-time Description About Concept Rehab As a company owned and operated by therapists for over 40 years, Concept Rehab offers therapists the opportunity for meaningful work and professional growth in a supportive, dynamic environment. Members of our growing team make a daily difference for patients, families, and the facilities we serve, while...

  • Physical Therapist-Full Time

    3 days ago

    Vandalia, MO, United States Concept Rehab Full time

    Job Type Full-time Description About Concept Rehab As a company owned and operated by therapists for over 40 years, Concept Rehab offers therapists the opportunity for meaningful work and professional growth in a supportive, dynamic environment. Members of our growing team make a daily difference for patients, families, and the facilities we serve, while...

  • Occupational Therapist-Full Time

    4 days ago

    Vandalia, MO, United States Concept Rehab Full time

    Job Type Full-time Description About Concept Rehab As a company owned and operated by therapists for over 40 years, Concept Rehab offers therapists the opportunity for meaningful work and professional growth in a supportive, dynamic environment. Members of our growing team make a daily difference for patients, families, and the facilities we serve, while...

  • Occupational Therapist-Full Time

    4 days ago

    Vandalia, MO, United States Concept Rehab Full time

    Job Type Full-time Description About Concept Rehab As a company owned and operated by therapists for over 40 years, Concept Rehab offers therapists the opportunity for meaningful work and professional growth in a supportive, dynamic environment. Members of our growing team make a daily difference for patients, families, and the facilities we serve, while...

  • Occupational Therapist-Full Time

    2 days ago

    Vandalia, MO, United States Concept Rehab Full time

    Job Type Full-time Description About Concept Rehab As a company owned and operated by therapists for over 40 years, Concept Rehab offers therapists the opportunity for meaningful work and professional growth in a supportive, dynamic environment. Members of our growing team make a daily difference for patients, families, and the facilities we serve, while...