Customer Service Specialist
3 days ago
What We Do:
STG Logistics ("STG") is a premier provider of managed and extended port-to-door outsourcing services. STG delivers holistic solutions to our customer's supply chain by integrating our best people, premium technology, a nationwide drayage network, intermodal operations, CFS facilities, and warehouse fulfillment locations to provide exceptional logistics services.
Who We Are:
Our People Are The Difference. At STG, we're people-first and invested in our team members, ensuring they are the most highly trained, tech-savvy, and customer-centric individuals.
Summary:
The Customer Service Specialist (CSS) processes orders, changes orders appropriately and escalates concerns as needed. This position provides product and service information and resolves queries. The CSS will ensure data entry accuracy and that all orders are shipped to meet customer requirements.
What You'll Do:
- Field customer inquiries
- Track and trace shipment statuses, communicating with the customer through both written and verbal communication
- Operate in a fast-paced environment with tight deadlines and changing priorities
- Answer phone calls and respond to the shipping office window
- Create shipment orders and performs other data entry utilizing our Transportation Management Software
- Requires data entry such as manifest, updating segregation orders and receiving information
- Process customer billing and accuracy of paperwork while accurately tracking paperwork
- Adheres to company policies, procedures, and work rules
- High School diploma or the equivalent
- 3 years of customer service experience preferred
- Must communicate effectively with customers, vendors, and employees
- Ability to problem solve, multitask and prioritize work
- Ability to work independently and as part of a team
- Strong data entry skills are required, with attention to detail
- Intermediate knowledge of Microsoft Office applications (Outlook, Excel, and Teams)
- Hourly/Non-exempt
- Bonus Eligible
- A list of STG benefits can be found here: STG Benefits Summary
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, geography, and other job-related reasons.
[WORK ENVIRONMENT]
The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
STG Logistics is an equal-opportunity employer. STG considers all qualified applicants and employees for hiring, placement, and advancement without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. We invite you to join our diverse & growing team.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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