Specialist, RX Call Center

With direct supervision from a supervisor, the Rx Call Center Specialist provides support and assistance to retail, manufacturing and wholesale clients, as well as Third Party logistics or other organizations regarding their pharmaceutical returns. The incumbent must be detailed-oriented, organized, empathetic, remain calm under pressure and be a creative problem solver.

This hybrid position requires the associate to work from the downtown Winton-Salem office 4 days a week.

Primary Accountabilities:

• Responsible for professionally answering a large volume of incoming client calls and responding with accurate information
• Create Salesforce cases for all calls and document thoroughly updates and resolutions
• Identify client needs, clarify information, research every issue and provide solutions or alternatives
• De-escalate any calls from dissatisfied clients
• Assist in guiding clients through our web applications and assist in troubleshooting when needed
• Create access for our web applications
• Identify and escalate priority issues to management
• Route callers to the appropriate resource

Additional Responsibilities:

• Performs other duties as assigned
• Complies with all policies and standards

Required Qualifications:

• Associates Associates Degree required
• 1-3 years of related work experience working directly with clients in a call center or customer service environment
• Proficient with Google Suite and Microsoft Office
• Proficient with Salesforce
• Knowledge of call center telephony and technology

Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

• Use Hands to Handle Objects - Regularly
• Reach with Hands or Arms - Regularly
• Talk or Hear and Read Instructions - Regularly
• Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally
• View Items at a Close Range - Regularly

Rarely: Job requires this activity up to 25% of the time
Occasionally: Job requires this activity between 25% - 50% of the time
Frequently: Job requires this activity between 50% - 75% of the time
Constantly: Job requires this activity more than 75% of the time

Individual Competencies

• Problem Solving: Completes routine and repetitive tasks where tasks are straightforward.
• Effective Execution: Demonstrates support for innovation and organizational changes needed to improve effectiveness and efficiency.
• Establish Focus: Communicates at a high level and is able to negotiate on a broad spectrum of matters.
• Analytical and Critical Thinking: Communicates using persuasion and authority.
• Collaboration: Creates internal alliances outside the immediate team or department.
• Communication: Contributes to strategy for their team.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to:

• Medical, Dental, and Vision insurance
• Basic and Supplemental Life Insurance options
• 401(k) retirement plans with company match
• Health Spending Accounts (HSA/FSA)

We also offer:

• Flexible time off and 11 paid holidays
• Family-building benefits, including Maternity, Adoption, and Parental Leave
• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
• Wellness and Mental Health counseling services
• Concierge and work/life support resources
• Adoption Assistance Reimbursement
• Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

We are an Equal Opportunity Employer, including disability/vets.

Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.

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