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Community Management and Social Listening Intern
2 weeks ago
As a Community Management and Social Listening Intern at Rocket Pro, you'll play a vital role in monitoring broker conversations across social media platforms and identifying emerging trends that shape our online strategy. You'll gain hands-on experience analyzing social sentiment, contributing to weekly insight reports, and helping with community engagement activities that directly influence how our national brand responds to real-time broker needs. This internship offers you the opportunity to support some of our largest events while developing expertise in social listening tools and digital community management.
About the role
- Monitor social sentiment across platforms including Meta, LinkedIn, X, and Instagram to track broker conversations
- Analyze trends using social listening tools and summarize key insights for weekly reports
- Support community management efforts by assisting with basic engagement activities
- Track and analyze audience reactions and sentiment during and after Rocket Pro events
- Identify emerging themes and patterns in broker conversations that inform strategic decisions
- Create process improvements based on audience comments and reactions
- Learn about our business by attending meetings, huddles and trainings
- Contribute creative ideas that help improve our business operations
Minimum Qualifications
- Currently enrolled in a college or university program
- Strong written and verbal communication skills
- Basic understanding of social media platforms and their unique audiences
- Ability to work independently and manage multiple priorities
- Self-directed approach to work and problem-solving
- Experience with social media analytics or listening tools
- Proficiency in the Microsoft Office suite, including Excel, PowerPoint and Word
- Interest in financial services, mortgage industry, or broker relationships
- Previous experience with data analysis or trend reporting
What you'll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.
About us
Rocket Mortgage® was founded in 1985. Today, we're a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We're known as experts in the mortgage industry, but we're also innovators - we strive to create the best experiences for our clients from beginning to end. And we're not your typical employer. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com.
