Collections Specialist

2 weeks ago

Winchester, VA, United States Gables Search Group Full time

We're recruiting on behalf of a national healthcare services organization seeking two Collections Specialists for its Winchester, VA office. These are long-term contract roles lasting at least 90 days and potentially up to six months. The position offers a hybrid work schedule, but candidates must be onsite in Winchester full-time for the first two weeks of training.

What You'll Do
• Manage overdue provider accounts and drive timely payment recovery
• Make outbound collection calls and respond to inbound inquiries
• Clearly explain invoices, IME service details, and account balances
• Negotiate payment arrangements and document commitments
• Research billing discrepancies and work closely with billing, operations, and provider-relations teams
• Maintain detailed notes, payment updates, and communication history in the AR/collections system
• Support improvements to collection processes and help reduce delinquency trends
• Ensure all activities follow internal standards, confidentiality rules, and regulatory requirements

What You Bring
• 3-5 years of collections or accounts receivable experience - ideally in healthcare, provider services, or a B2B environment
• Strong oral and written communication skills with a professional, persuasive style
• Proven persistence and professionalism in collection follow-up
• Excellent organizational and documentation abilities
• Proficiency in Microsoft Office
• Ability to resolve billing or contractual disputes and collaborate across internal teams
• High integrity, confidentiality, and polished professional demeanor
• Self-motivated, adaptable, and effective working both independently and collaboratively

Preferred
• Prior IME or medical-services experience
• Advanced Excel skills, including automation or macro experience
• Background in business, finance, or health administration (not required)

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