Restaurant Hospitality Manager

2 weeks ago

Lancaster, PA, United States Cooper Connect Full time
Job Description
Company: Chick-fil-A Fruitville Pike

  • Well-established multi unit Owner/Operator Judy Shaffer
  • Showing Care in the community through the Shared Table program and Blessings of Hope, along with weekly in store community events
  • Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
  • Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
  • Chick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
  • Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024
Value and Appreciate Employees
  • Health Insurance
  • 401K
  • Paid Vacation
  • Childcare Assistance
  • Paid Breaks and Free Meals
  • 100% tuition free College through Point University
  • Tuition Discounts at Over 100 Colleges through Scholarship America
  • Remarkable Futures Scholarships
  • Never work on Sundays
  • Excellent Career Advancement Opportunities
  • Overtime Available
Opportunity

We are looking for an enthusiastic Hospitality Director to join our team at Chick-fil-A . This "hands-on" management opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation while providing a clear roadmap for your professional growth and development. This is a full-time role that requires a variety of shifts to ensure you are impacting lunch and dinner throughout the week. This is ideal for someone with experience in hospitality who is comfortable taking ownership of results, working with a director team, and confident to handle guest recovery situations.

Your Impact
  • Delivering operational excellence, working through all areas of FOH to ensure a remarkable guest experience
  • Building high performance teams, identifying and coaching leaders for Front of House
  • Manage a team of 50+, creating an inspiring vision, coaching and holding people accountable to high standards
  • Maintaining a work environment that ensures and promotes food & team safety
  • Growing the Hospitality Program, creating an inspiring vision for hospitality that drives the business forward
  • Handling all guest relationship management (both building relationships, and recovery)
  • Increasing overall restaurant results, working cross-functionally with other department leaders through attending weekly meetings and setting high-level collaborative goals.
Background Profile
  • 2 years of Leadership experience
  • Bachelor's Degree (preferred)
  • Hospitality experience (preferred)
  • Passion for Chick-fil-A's values
  • Customer relationship management (preferred)
  • Proven track record of generating results

Apply now and you will be contacted ASAP.

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