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Guest Services

2 weeks ago

Fort Myers, FL, United States HeadPinz Full time

Join the HeadPinz Fort Myers team as a Guest Services Representative and help us deliver safe, seamless, and unforgettable entertainment experiences As the first and last point of contact for our guests, you'll play a vital role in setting the tone for fun, excitement, and outstanding service every time someone walks through our doors.Key Responsibilities

  • Welcome guests with a warm, energetic greeting and assist with lane assignments, attraction access, and general center information
  • Ensure all bowler areas, lane approaches, arcade zones, and guest seating areas are clean, organized, and safely prepared before seating new guests
  • Operate the point-of-sale (POS) system efficiently and accurately
  • Process payments, handle cash responsibly, make correct change, and operate credit card terminals
  • Answer incoming calls, assist with questions, take messages, and page guests when necessary
  • Promote bowling specials, attractions, food & beverage offerings, leagues, events, and safety guidelines through in-person guest interaction
  • Deliver clear and friendly safety instructions for bowling and attractions when needed
  • Maintain situational awareness in the center and report any safety hazards, spills, or equipment concerns immediately
  • Support nightly operations by assisting with resets, restocking, and cleanliness standards
  • Work a flexible schedule, including nights, weekends, and holidays
  • Perform other duties as assigned to support entertainment operations
Qualifications
  • Must be 18 years of age or older
  • Outgoing, friendly personality with a passion for creating exceptional guest experiences
  • Ability to multitask in a high-energy entertainment environment
  • Strong attention to safety and willingness to uphold safety standards
  • Reliable, responsible, and team-focused
  • Flexible availability, including nights and weekends