Customer Service Representative

4 days ago

Tempe, AZ, United States Steps Talent Full time
Opportunity Details

Full Time Customer Service Representative

Tempe, Arizona

Customer Service Representative

Location: Tempe, Arizona (On-Site, Full Time)

About the Role

We are seeking an experienced Customer Service Representative to join a professional office team based in Tempe, AZ. This full-time, on-site position plays a key role in supporting customers, processing orders, and ensuring operational accuracy across internal systems.

The ideal candidate demonstrates strong communication skills, attention to detail, and comfort managing multiple priorities in a fast-paced environment. This position offers a stable, team-oriented setting with excellent long-term growth potential.

Key Responsibilities
  • Serve as the primary point of contact for customers via phone and email, handling inquiries, orders, and service requests with professionalism and clarity.
  • Process customer orders, quotations, and sample requests accurately using ERP and office software.
  • Coordinate with logistics and shipping providers to ensure timely deliveries and complete order documentation.
  • Maintain accurate records, reports, and correspondence related to customer activity.
  • Support general office operations and administrative functions as needed.
Top Skills & Attributes

1. Customer Communication & Service Excellence
Exceptional written and verbal communication skills for engaging directly with customers and colleagues.
This role requires professionalism, empathy, and responsiveness to build trust and ensure customer satisfaction.

2. Order Processing & Administrative Accuracy
Proven ability to manage detailed order entries, documentation, and follow-ups with precision.
Attention to detail and accuracy are critical to maintaining smooth workflows and minimizing errors.

3. ERP / Office Systems Proficiency
Experience using ERP software is preferred.
Must be proficient in Microsoft Outlook, Word, and Adobe Acrobat with strong digital organization and workflow management skills.

4. Problem-Solving & Multi-Tasking Skills
Capable of managing multiple priorities such as order processing, shipping coordination, and customer follow-up.
Ability to identify issues quickly, propose solutions, and maintain efficiency under pressure.

5. Professional Work Ethic & Team Alignment
Demonstrates reliability, punctuality, and a positive attitude.
Collaborates effectively with teammates and supports collective goals in a professional, customer-focused environment.

Qualifications
  • Minimum 5 years of office or customer service experience.
  • Associate or Bachelor's degree preferred.
  • Excellent communication, organizational, and time management skills.
  • Strong computer literacy; experience with ERP or order management systems highly valued.
Compensation & Benefits
  • Competitive hourly rate
  • Full-time (40 hours per week)
  • Comprehensive health coverage and 401(k) plan
  • Supportive, collaborative workplace with long-term stability

This position is ideal for a detail-oriented professional who takes pride in delivering exceptional customer service, maintaining accuracy, and contributing to a high-performing team.

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