Employment & Wage Verifications Specialist

Who We Are:

As the largest privately held service provider in our industry, Thomas & Company stands at the forefront of delivering innovative and comprehensive solutions that help businesses optimize their operations and manage critical aspects of human resources. We specialize in offering unmatched unemployment cost control, employment verification, and tax credit services, all designed to reduce financial risk, streamline processes, and drive cost efficiency for our clients.

Our Culture:

We believe that success starts with people. We are committed to fostering a culture of innovation, collaboration, and growth. Our mission is to empower our employees to thrive both professionally and personally, offering an environment where creativity and diverse ideas flourish.

We are not just a company-we are a community of passionate individuals dedicated to making a real impact. From dynamic team-building opportunities to leadership development programs, Thomas & Company invests in its people at every level. Our supportive workplace is built on the foundation of our core values a shared vision for enabling success. Our winning culture has earned us recognition as a five-time Tennessean Top Workplace and two (and counting) USA Today Top Workplace.

Whether you're looking for a challenge, a place to grow your career, or a team that values your contributions, Thomas & Company offers endless opportunities to make a difference. Join us and become part of a team where your ideas are heard, your potential is recognized, and your career can truly flourish.

The Position:

As the largest privately held service provider in our industry, Thomas & Company provides our clients with unmatched unemployment cost control, employment verification and tax credit services.

The role of the Employment & Wage Verification Specialist is to complete Employment and Wage Verifications and associated tasks for the Verifications Department with the highest level of care and attention to detail. The EWV Specialist will be responsible for completing verifications and providing support to inquiries while adhering to efficiency, quality, CSAT, and privacy expectations. This role requires availability between 7:00 am and 7:00 pm CT.

Training Schedule: 7:00 am -3:30 pm CT (First Two Weeks)

Normal Schedule: 7:30 am - 4:00 pm CT

Essential Duties and Responsibilities

• Complete verifications according to efficiency and quality expectations, including reviewing the request to ensure we have all necessary info to process the request, completing the verification, and returning the completed forms to the requesting agency with accuracy.
• Complete administrative department functions within turn times, such as processing of inbound and outbound mail, memos, and sending faxes.
• Professionally correspond with all stakeholders, which includes obtaining necessary information to complete a verification and assisting with any follow up questions regarding completed verifications.
• Respond to inquiries via chat utilizing professional communication.

Requirements and Qualifications

• High School Diploma required
• Professional written communication skills
• Tracks time accurately using provided tools
• 1-2 years in a fast-paced, administrative, or organizational role
• Strong organizational and time management skills
• 1+ year experience with customer service experience
• 1-2 years' experience with Microsoft Word, Zoom, and Outlook. Comfortable utilizing the internet and T&C applications
• Experience with multi-tasking, defining priorities, and changing focus quickly
• Handle sensitive and confidential information appropriately
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

Special Considerations and Prerequisites

• Must communicate clearly, written and verbally
• Highly organized and attentive to detail
• Become an expert in all things verifications, as well as T&C company processes and policies. The better we know ourselves, the better we can build top notch customer relationships
• Effectively utilize Zoom to engage with teammates, management, and other departments
• Agile and able to adapt to changes in processes, policies, and tools used
• Ability to take initiative and work independently with little supervision
• Thrives in fast-paced goal-driven environments
• Must be reliable, excellent punctuality and attendance required
• Team player attitude with ability to adapt based on department needs
• Work independently with T&C proprietary systems and other organization systems
• Other duties as assigned

All offers of employment are contingent upon the successful completion of a background check.