Enrollment Coach

6 days ago

Texas City, TX, United States College of the Mainland Full time
Position Details

Position Information

Posting Number
AS514P

Position Title
Enrollment Coach

Contract Length
12 months

Class Summary

At College of the Mainland (COM), education changes lives and creates opportunity. The Continuing Education (CE) Enrollment Coach plays a key role in helping individuals take that first step toward a new career, a new credential or a new future. Through personalized guidance, encouragement and clear information, the coach helps prospective students move confidently from interest to exploration to registration.

In this role, the CE Enrollment Coach serves as the primary point of contact for individuals exploring continuing education and workforce training programs. The coach supports students from first connection through registration and the start of class, helping them identify the right program based on their career and educational goals.

While this position is focused on noncredit and workforce programs, the Enrollment Coach works closely with credit enrollment coaches to ensure students understand the full range of opportunities at the College and can transition smoothly between noncredit and credit pathways when appropriate. This role is central to creating a welcoming, supportive and coordinated enrollment experience for every student.

Candidates Eligible to Apply
Internal/External

Position Type
Exempt Staff

Employment Status
Full Time

Position Funding Type
Regular

Posting Detail Information

Minimum Education/Training/Experience
  • Education:
    • Bachelor's degree required
  • Experience:
    • Minimum of three (3) years of professional experience in higher education admissions, recruiting, advising, workforce development or a related field
Preferred Education/Training/Experience
  • Experience:
    • Experience working in a community college continuing education or workforce training environment
    • Experience supporting students through registration or enrollment processes
    • Experience using a client relationship management (CRM) or student information system (SIS)
    • Bilingual (English/Spanish)
Minimum Knowledge & Skills
  • Knowledge of college programs workforce pathways and student services
  • Ability to communicate clearly and effectively with diverse student populations
  • Ability to guide students through program options and enrollment processes
  • Strong organizational follow-up and time management skills
  • Ability to work independently while collaborating with a team
  • Ability to use CRM systems and digital communication tools
  • Ability to manage multiple students and priorities during high-volume periods
Preferred Knowledge & Skills

Familiarity with continuing education and workforce training programs

Knowledge of noncredit and credit pathway alignment

Experience supporting financial assistance processes including the Texas Public Education Grant (TPEG) or workforce funding

Experience in enrollment coaching case management or student navigation models

Ability to use data to support enrollment and student success efforts

Licensing/Certification Requirements

N/A

Job Duties
  • Serve as the primary point of contact for individuals exploring continuing education and workforce training programs.
  • Assist prospective students with understanding program options and identifying the best starting point based on their career and education goals.
  • Explain how noncredit programs connect to credit pathways credentials of value and long-term opportunities.
  • Provide enrollment coaching through phone, email, text, chat, and/or in-person communication.
  • Guide students through the continuing education registration process from inquiry through the first day of class
  • Assist students with completing required paperwork for programs that have additional enrollment steps such as health care or industrial programs.
  • Provide basic guidance on FAFSA completion for the purpose of determining eligibility for Texas Public Education Grant and other approved workforce funding sources.
  • Ensure students understand program schedules, requirements, costs and next steps for successful enrollment.
  • Coordinate with credit enrollment coaches to remain informed about academic programs admissions processes and pathway options across the College.
  • Support smooth transitions between noncredit and credit programs through warm handoffs and coordinated advising.
  • Participate in cross-training and professional development to remain current on all college offerings.
  • Participate in outreach and recruitment activities including information sessions community events and workforce initiatives.
  • Maintain accurate records of student interactions enrollment status and follow-up activities in the College's CRM and student systems.
  • Use caseload and pipeline data to support timely communication and follow-up with prospective students.
  • Perform other duties as assigned.


Physical Requirements

Positions in this class typically require: stooping, crouching, reaching, standing, walking, fingering, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required onlyoccasionally and all other sedentary criteria are met. Attendance Required.

Minimum Salary Range
$47,781

Mid Point Salary Range

Maximum Salary Range
$59,726

Posting Open Date
01/22/2026

Posting Close Date

Posting Will Be Open Until Filled
Yes

Special Instructions to Applicant

Please NOTE: All applications must contain complete job histories, which include job title, dates of employment (month/year), name of employer, supervisor's name and phone numbers and a description of duties performed. If this information is not submitted, your application may be considered incomplete. Applications with "See attached" or "See resume" will not be accepted in lieu of a complete application. Omission of data can be the basis for disqualification; you may state "unknown" for any incomplete fields. A scanned copy of unofficial transcript(s) must be attached to the online application.

EEO Statement

College of the Mainland is an affirmative action/equal opportunity institution and does not discriminate on the basis of race, color, sex, age, national origin, religion, disability or veteran status.

College of the Mainland does not discriminate on the basis of disability in the recruitment and admission of students, the recruitment and employment of faculty and staff, and the operation of its programs and activities, as specified by federal laws and regulations within Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 and 1992.

Quick Link to Share for Direct Access to Posting
https://jobs.com.edu/postings/4470

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