Reservations Agent

1 week ago

Key West, FL, United States Ocean Key Resort & Spa, a Noble House Resort Full time

Job Type

Full-time

Description

WE ARE

Ocean Key Resort and Spa is a 4 diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more

OUR CULTURE | Individual Distinction, Collective Soul

The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun.

A day in the life...

Our full time Reservations Agent handles guest room bookings and inquiries in a call center setting. Answer calls/emails, provide information, address concerns, offer recommendations, and handle bookings, changes, or cancellations providing excellent customer service.

At this time, we are only considering applicants who reside in the Florida Keys and/or have secured housing for relocation to a commutable distance to Key West, FL.

Requirements

You own this if you have: Previous Reservations experience and/or experience working at a hotel.

  • Computer and software proficiency: Efficiently using a keyboard, logging in/out, and navigating the operating system(s).
  • Internet and web navigation: Using web browsers, searching for information, and understanding basic online communication tools.
  • Hardware and software basics: Knowing how to use a computer and operating system(s).
  • Productivity software: Using programs like Microsoft Office for documents, spreadsheets, and presentations.
  • Must be able to exert physical effort in lifting 5 pounds to 50 on occasion.
  • Push/Pull 50 + pounds
  • Endure various physical movements throughout the work area
  • Remain in stationary and mobile position for at least 8 hours throughout work shift
  • Satisfactorily communicate with guests, management and co-workers to their understanding
  • Perform detail-oriented administrative tasks with accuracy and speed
The above list of duties and responsibilities is not intended to be exclusive, other responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job may be required from time to time with or without notice. While this job description is intended to be an accurate reflection of the current job, management does reserve the right to revise or alter the duties of the job either temporarily or permanently as required.

We've got you covered... At Ocean Key Resort and Spa, we are proud to offer our team members amazing perks and benefits.
  • Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
  • Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and even Pet Insurance
  • 401K plan with matching
  • Team Member parking reimbursement program
  • On Demand Pay- access to your pay before payday
  • Paid Holidays/Personal/Vacation/Sick time
  • Company-Sponsored Parking program for team members
  • Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide)
  • Career growth opportunities and Recognition Programs
  • Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more) discounted MLB, NHL, NFL, concert tickets, and much more.
  • *Certain benefits apply only to full time employment status and introductory eligibility period applies

Are you ready to join the excitement? At Ocean Key Resort and Spa, we look for team members with a high amount of integrity and a positive hospitality-driven mindset. We look forward to reviewing your application and resume.

At Ocean Key Resort and Spa, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

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