Senior Client Success Manager

6 hours ago

San Francisco, CA, United States Zeta Global Full time
WHO WE ARE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

The Senior Client Success Manager - Programmatic (Political & Advocacy) is at the forefront of Zeta's strategic political and advocacy partnerships. This role sits on our high-profile Political/Advocacy team, managing large-scale digital advertising programs for a diverse set of political campaigns, causes, and advocacy groups. Candidates must be comfortable working with organizations across the political spectrum ("both sides of the aisle") with impartial professionalism and navigating the unique demands of election-season media.

In this dynamic environment, you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs. The role requires exceptional organization, adaptability, and the ability to thrive under tight deadlines - including late nights and weekend work during peak political season. Ideally, you will be located on the West Coast and work hybrid (LA or San Francisco) or remote PT hours.

Responsibilities:
  • Rapidly acquire a thorough knowledge of Zeta's offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers
  • Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers
  • Manage a high volume of concurrent campaigns, ensuring impeccable execution and optimization under ambitious timelines
  • Grow existing political and advocacy accounts, targeting top digital ad spenders to drive incremental and renewal opportunities
  • Prepare and deliver post-campaign analysis reports tailored to political and advocacy KPIs
  • Serve as the primary point of contact for all campaign requests, including creative changes, pacing/performance reports, recommendations, and strategic planning
  • Prepare and conduct high impact reporting presentations in collaboration with analytics team
  • Ensure exemplary customer satisfaction levels with every customer interaction
Desired Skills and Experience:
  • 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning
  • Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs
  • Demonstrated ability to develop and cultivate relationships and work successfully at all levels of the decision process
  • Strong analytic skills, including high level of comfort with Excel
  • Comfort working across the political spectrum with impartial professionalism.
  • Passion for digital media and thorough knowledge of the programmatic advertising industry
  • Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly.
  • Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance.
  • Intelligent, outgoing individual with interpersonal skills and work ethic
  • Comprehensive experience with MS Office, particularly Excel and PowerPoint
  • Ability to travel as needed
BENEFITS & PERKS
  • Unlimited PTO
  • Excellent medical, dental, and vision coverage
  • Employee Equity
  • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more

SALARY RANGE

The salary range for this role is $80,000 to $95,000, depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We're committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS

https://zetaglobal.com/press/?cat=press-releases

#LI-MR1

  • Senior Customer Success Manager

    1 week ago

    San Francisco, CA, United States Sprinto Full time

    Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 350+ employees & helping 2500+ Customers across 75+ Countries. We are funded by top...

  • Senior Customer Success Manager

    6 days ago

    San Francisco, CA, United States Crusoe Full time

    Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and...

  • Senior Customer Success Manager

    1 week ago

    San Francisco, CA, United States Crusoe Full time

    Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and...

  • Senior Customer Success Manager

    2 days ago

    San Francisco, CA, United States Crusoe Full time

    Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI - without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and...

  • Senior Enterprise Customer Success Manager

    6 days ago

    San Francisco, CA, United States SuperAnnotate AI Full time

    About SuperAnnotate SuperAnnotate is a fast-growing, Series B startup revolutionizing the field of AI-data Infrastructure. We specialize in providing cutting-edge data pipeline solutions for Machine Learning, LLM, and GenAI solutions to large enterprise clients, helping them leverage the power of AI to transform their businesses. SuperAnnotate has a fully...

  • Senior Customer Success Manager

    2 days ago

    San Francisco, CA, United States Arcade Full time

    About Arcade Our mission is to empower teams to become great storytellers. Our vision is to build dynamic visual experiences. More than 22,000 teams use Arcade to tell better, more engaging product stories, and we need your help spreading the word! Culturally, we are a team of ex-Atlassians, AngelList, and Shopify teammates. We believe in building beautiful,...

  • Customer Success Manager, Senior Manager

    4 days ago

    San Francisco, CA, United States Salesforce.Com Inc Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation...

  • Customer Success Manager, Senior Manager

    2 days ago

    San Francisco, CA, United States Salesforce.Com Inc Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation...

  • Client Manager Senior Living

    12 hours ago

    San Francisco, CA, United States SafeSeniors Placement Agency Full time

    A senior care placement agency is seeking a Client Manager to help families navigate senior living options. The ideal candidate will be compassionate and organized, responsible for assessing client needs, coordinating tours, and providing support. The role requires excellent communication skills, knowledge of senior living options, and proficiency in CRM...

  • Client Manager Senior Living

    11 hours ago

    San Francisco, CA, United States SafeSeniors Placement Agency Full time

    A senior care placement agency is seeking a Client Manager to help families navigate senior living options. The ideal candidate will be compassionate and organized, responsible for assessing client needs, coordinating tours, and providing support. The role requires excellent communication skills, knowledge of senior living options, and proficiency in CRM...