Customer Service Reprentative

5 days ago

Erie, PA, United States MBS Solutions Full time
Miller Brother Staffing Solution is looking for qualified candidates for a Customer Service position. This is a 1st shift position with a pay range of $22-24/hr.

Customer Service Representative

Shift: 8am-5pm Monday through Friday
Pay Range: $22-24/hr
Screening Process: resume submission and a face to face interview with the candidate

***Candidate mut pass a drug screen and be open to a criminal background check***

Position Summary:
We are seeking a friendly and highly analytical Customer Service Representative to join our Customer Service team in Erie, PA. In this business-to-business customer service role, you will answer customer inquiries and resolve issues via appropriate channels including email, telephone, and customer portals. A successful Customer Service Representative will maintain knowledge of our products and service, demonstrate excellent time management skills, and go the extra mile to deliver a great customer experience.

Key Accountabilities:
  • Accurate processing of customer order transactions - order changes, expedites via phone and email
  • Daily reconciliation of order activity to ensure accuracy
  • Review incoming orders for proper documentation - adherence to company policy and established guidelines
  • Provide timely and accurate response to customers' inquiries pertaining to standard pricing, credit terms product availability and lead time
  • Maintain customer files and other order related documents
  • Perform other related responsibilities
Education, Credentials and Previous Experience:
  • High School Diploma or equivalent
  • Two years experience in customer support position
  • SAP experience preferred
Technical Depth and Breadth:
  • Computer proficiency - Word, Excel, Outlook
  • Working knowledge of order entry operating systems
Problem Solving and Analytical Skills :
  • Good judgement and decision making abilities
  • Attention to detail
Teamwork and Interpersonal Skills:
  • Responsive to change, shows willingness to learn new processes
  • Able to re-priortize workload in response to changes in demand
  • Organized, with a focus on insuring accuracy of information received
  • Shows initiative with positive attitude towards accomplishing personal and team goals
  • Seeks out task of increasing responsibility and is eager to expand job knowledge
  • Ability to multi-task in fast paced environment
Communication/Contact with Others:
  • Articulate, professional telephone manner, strong written and verbal communication skills
  • Solid interpersonal skills, collaborative, works well in team environment
  • Work with internal departments including Supply Chain and Manufacturing to expedite emergency orders upon the customer's request
  • Identify common problems and escalate to management along with possible suggestions for improvment
Benefits and Perks
  • Health Insurance
  • Paid vacation
  • 401K
  • Paid holidays
  • Possible profit sharing each quarter
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