Dispute Investigation Analyst

23 hours ago

Rocky Mount, NC, United States First Carolina Bank Full time
Description

Join Our Mission for Excellence in Dispute Resolution

BM Technologies, Inc. and First Carolina Bank are seeking a Dispute Investigation Analyst to deliver exceptional service, build lasting relationships, and support our commitment to excellence in the Raleigh or Rocky Mount, NC market. In this role, you'll be a trusted partner for clients and internal teams, investigating and resolving disputes with precision and care. You'll thrive in a collaborative, detail-oriented environment where service, risk mitigation, and a people-first approach are valued above all.
Why You'll Love This Role
  • Collaborate with a supportive, team-oriented group in a dynamic, fast-paced environment
  • Build positive relationships and serve others through your work, supporting both clients and colleagues
  • Apply your attention to detail to ensure accuracy, compliance, and risk management in every investigation
  • Enjoy a thoughtful, structured approach to problem-solving while adapting to evolving priorities and regulatory changes
  • Lead by example, sharing expertise and supporting others to succeed through training and cross-functional support
What Makes You a Great Fit
  • Cooperative, empathetic, and people-oriented; harmony-seeking and collaborative
  • Comfortable working on a team and building consensus; places team above self
  • Selfless, supportive, and cautious with risk; exercises good judgment balancing risk to customers
  • Passionate about helping others and making a difference; thrives in service-oriented environments
  • Experience in dispute investigation, banking, fraud analysis, or related fields preferred
Core Values & Benefits

At BM Technologies, Inc. and First Carolina Bank, our core values guide everything we do:
  • Enterprising: We embrace initiative and resourcefulness, always seeking new ways to improve our processes and outcomes.
  • Responsive: We act quickly and thoughtfully to address the needs of our clients, colleagues, and community.
  • Innovative: We encourage creative problem-solving and continuous improvement in all aspects of our work.
  • Considerate: We treat everyone with respect, empathy, and understanding, fostering a supportive and inclusive environment.
Benefits include:
  • Competitive total compensation
  • Comprehensive health, dental, and vision insurance
  • Retirement savings plans with company match
  • Paid time off and holidays
  • Professional development and training opportunities
  • Employee assistance programs
  • Opportunities to participate in community service and outreach
Qualifications
  • Bachelor's degree in business, finance, accounting, or related field; OR 2+ years' experience in banking or financial services
  • Knowledge of banking regulations (State and Federal)
  • Strong communication skills (written and verbal)
  • Detail oriented
  • Prior banking or regulatory experience preferred
  • Familiarity with required BSA documentation and regulatory compliance
Risk Management Requirements
  • Understands and adheres to workplace policies, code of conduct, privacy, and information security guidelines
  • Follows all applicable security procedures and regulatory requirements (Anti-Money Laundering, Bank Secrecy Act, USA PATRIOT Act)
  • Acts within authorized limits and role-specific policies and procedures

Ready to make a difference and join a team that values being enterprising, responsive, innovative, and considerate? Apply today and help us deliver dispute investigation support that sets the standard for our industry

#DisputeResolution #BankingJobs #NorthCarolinaCareers #Teamwork #Service #RiskManagement #PeopleFirst #JoinOurTeam

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