Service Advisor

1 week ago

Casa Grande, AZ, United States OpenRoad 1st Choice LLC Full time

Job Type

Full-time

Description

Position Overview:

As part of the Open Road Collision group DBA Car Crafters Collision, we pride ourselves on delivering high-quality collision repair services with exceptional customer care. Our team is dedicated to restoring vehicles to pre-accident condition while making the repair process as smooth and stress-free as possible for our customers. We're currently seeking a motivated, detail-oriented individual to join our team as a Service Advisor.

Key Responsibilities:

  • Act as the primary contact for customers and insurance companies throughout the repair process.
  • Review and verify estimates from insurance companies and our shop's estimating staff, ensuring accuracy and completeness.
  • Provide regular status updates to customers, maintaining clear and positive communication at every stage.
  • Submit estimates and necessary supplements to insurance companies for timely processing.
  • Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.
Why Work With Us?

• Team-oriented culture

• I-CAR Gold Certified

• OEM Certified

• Streamlined workflow for increased earning potential

• Opportunities for professional growth and certification

• Competitive compensation and benefits (discussed upon interview)

• Commitment to safety, quality, and a positive work environment

Requirements
  • Demonstrated ability to work independently and as part of a collaborative team.
  • High attention to detail and a commitment to delivering top-quality workmanship.
  • Dependable, and customer-focused mindset.
  • Positive Attitude - Self-motivated and takes initiative to deliver exceptional service.
  • Outstanding Customer Service - A customer-first approach is essential.
  • Organizational Skills - Able to handle multiple tasks with strong attention to detail in a fast-paced environment with frequent interruptions.
  • Computer Skills - Strong computer proficiency, with experience in CCC One estimating and management software preferred but not required.
  • Team Player - Energetic personality and collaborative attitude, contributing to a supportive and positive work environment.
  • Must be 18 years or older to apply.

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