Lead HVAC/R Technician

1 week ago

Chambersburg, PA, United States PT Holdings LLC Full time

Description

Position at K&D Factory Service Lead Commercial HVAC/R Service Technician Chambersburg, PA We're seeking a Lead Commercial Service Technician with deep expertise in commercial refrigeration to take charge of field operations, mentor junior techs, and serve as a frontline ambassador for our brand. This is a leadership role for a seasoned professional who thrives on solving complex technical challenges, delivering outstanding customer service, and driving operational excellence. Key Responsibilities
  • Lead and execute service calls for commercial refrigeration systems, including reach-in/walk-in coolers and freezers, ice machines, and prep equipment
  • Serve as a technical authority, guiding diagnostics and repairs with precision and efficiency
  • Mentor and support junior technicians through hands-on training and field coaching
  • Represent the company with professionalism and integrity in all customer interactions
  • Coordinate with dispatch, sales, and management to ensure seamless service delivery
  • Provide prompt and accurate quotes for suggested repairs and/replacements
  • Identify growth opportunities within existing accounts and contribute to customer retention
  • Maintain service vehicle and manage parts inventory with accountability
  • Participate in on-call rotation and respond to emergency service needs
  • Document service activities and ensure compliance with company standards
  • Champion safety, quality, and continuous improvement
Required Qualifications
  • Minimum 5 years of hands-on experience in commercial refrigeration and HVAC repair
  • Proven ability to lead service calls independently and manage customer relationships
  • Strong electrical, mechanical, and electronic troubleshooting skills
  • Excellent communication and interpersonal abilities
  • Professional appearance and commitment to excellence
  • Completion of a successful background check and drug screen.
  • Must be at least 18 years of age
  • Driving record must align with our safety standards
Preferred Qualifications
  • Experience with hot-side equipment and food/beverage systems preferred
  • CFESA certification and EPA Universal Certification
  • Computer literacy and comfort with service management platforms
Perks
  • Competitive hourly pay + monthly technician bonus program
  • Overtime and double time for on-call work
  • Paid time off + holiday pay
  • Health, dental & vision insurance
  • Company-paid life and disability insurance
  • 401(k) with company match
  • Fully stocked company service truck, phone, tablet, and uniforms
  • Ongoing paid training through CFESA and manufacturers
  • Enjoy the benefits of our Town Shares program, giving you the opportunity to share in the long-term financial success of our company as you grow with us
Apply today and join a team that's been keeping commercial kitchens cooking for over 75 years K&D Factory Service has been servicing the Keystone State since 1945. K&D specializes in the repair of commercial refrigeration, HVAC, and food service equipment in restaurants, schools, hospitals, and nursing homes. Our technicians are servicing the Pennsylvania area out of 7 branches in Harrisburg, York, Lancaster, Williamsport, Allentown, Altoona, and Scranton. We are seeking Technicians with 2+ years of industry or related experience to join our team K&D Factory Service is an equal opportunity employer. We believe in building a diverse team and a supportive work environment where your experience is respected and your growth is encouraged. K&D Factory Service is a division of Unlimited Service Group, "All Unique, All United."

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