Supervisor

2 weeks ago

St Clair, MI, United States Tim Hortons Full time
Description
As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the General Manager in the day-to-day operations of a fast-paced restaurant.

Your 1-3 years of quick-service experience in a supervisory role combined with your practical knowledge of coaching and training Team Members makes you an ideal candidate for this role.

Responsibilities:
  • Managing labor costs through effective floor management
  • Controlling food & paper costs using order guides
  • Ensuring that product launches and promotions are executed with perfection
  • Resolving Guest issues, as well as working with your team to minimize issues
  • Participate in the recruitment process
  • Training new Team Members
  • Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
  • Coach & discipline Team Members as needed
  • Be a leader and always lead by example by following all Tim Hortons policies and procedures
  • Plan, organize, direct, control and evaluate daily operations
  • Foster a positive work environment through leadership and example
Why Work for Us?
  • Amazing Team
  • Competitive Wages
  • Flexible Schedules
  • Comprehensive training
  • Growth Opportunities
  • Tim Hortons Scholarship Program
  • Incentive and Recognition Programs - Team Member Referral and Guest Recognition Program
  • Health Care Benefits per ACA to qualifying employees after 60 days
  • 401k Safe Harbor & Profit Sharing to qualifying employees
  • Free Uniform
  • Free Meal during your shift
  • Footwear Discount Program
Physical Demands:
  • Walking and standing for long periods of time
  • Able to lift and carry up to 45 lbs
  • Able to help as needed in receiving large deliveries up to twice a week
  • Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
  • Ability to work under pressure in a high fast-paced environment adhering to tight deadlines
Availability:
  • Must be flexible as your work schedule may vary week to week based on business needs while fostering a fair work/life balance. Monthly schedules may require some afternoon and weekend shifts.
Requirements
  • Serve Safe Certification preferred
  • Education - Secondary (high) school completed
  • Experience - Minimum 1-year experience in the quick-service restaurant industry
  • Computer Skills - Point of Sale System, Microsoft Office - Word, Excel, Outlook
  • Excellent written and verbal communication
  • Strong leadership and interpersonal skills
  • Customer service mindset
  • Must be over 18 years of age


Company Information
Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.

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