Member Services Representative

6 hours ago

West Allis, WI, United States Planet Fitness West Allis Full time

At Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential.

We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Why Planet Fitness?

Each of our employees receive:

  • Complimentary Black Card Membership
  • Company Facilitated Training
  • Advancement Opportunities
  • Rewards and Recognition Programs

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club.
  • Will occasionally encounter cleaning chemicals during shift.

Pay & Benefits

  • Potential of up to three raises per year
  • Great career advancement opportunities
  • Insurance benefits for full time staff
  • 401k benefits based upon eligibility

  • Customer Service Representative

    10 hours ago

    West Allis, WI, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team! The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer...

  • Customer Service Representative

    5 days ago

    West Allis, WI, United States Caliber Collision Centers Full time

    Service Center West Allis - Lincoln Ave JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend...

  • Customer Service Representative

    2 days ago

    West Allis, WI, United States Caliber Collision Centers Full time

    Service Center West Allis - Lincoln Ave JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend...

  • Customer Service Representative

    17 hours ago

    West Allis, WI, United States Caliber Collision Centers Full time

    Service Center West Allis - Lincoln Ave JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend...

  • customer service representative

    2 days ago

    West Allis, WI, United States U-Haul Full time

    Location: 800 S 108th St, West Allis, Wisconsin 53214 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • customer service representative

    2 weeks ago

    West Allis, WI, United States U-Haul Full time

    Location: 800 S 108th St, West Allis, Wisconsin 53214 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • customer service representative

    1 week ago

    West Allis, WI, United States U-Haul Full time

    Location: 800 S 108th St, West Allis, Wisconsin 53214 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • customer service representative

    1 week ago

    West Allis, WI, United States U-Haul Full time

    Location: 800 S 108th St, West Allis, Wisconsin 53214 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • customer service representative

    4 days ago

    West Allis, WI, United States U-Haul Full time

    Location: 800 S 108th St, West Allis, Wisconsin 53214 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    7 days ago

    West Allis, WI, United States Genuine Parts Company Full time

    SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES: • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk...