Customer Success Manager
2 weeks ago
GA, Savannah
The Customer Success Manager acts on behalf of the company and is responsible for developing strategic customer relationships that promote retention and loyalty within an assigned division or region. CSM is responsible for enhancing the customer service experience, fostering customer engagement, and driving organic sales growth through existing services or by introducing additional services across other lines of business.
Essential Duties and Responsibilities:
- Contacts company customers to establish rapport; frequently visits accounts and clients to maintain good relationships, and reacts to any comments, suggestions, or concerns for the purpose of account retention. Maintains current client relationships and identifies potential new clients.
- Leads the initiatives as the company representative for all lines of business (RFS, Markets, Vending, Dining) for day-to-day customer needs. Works seamlessly with operations and management across all lines of business to communicate effectively and with a sense of urgency, prioritizing the customer's and company's needs.
- Educates customers about the Company's products and services to increase sales; works with Division/Region/Corporate management to achieve pricing and retention goals.
- Collaborates with operations management teams to ensure budget-specific goals are met, such as new sales numbers, including proforma development and review, same-store sales numbers, and profit goals; conducts location inspections to ensure company standards are met.
- Communicate with management any shortfalls in customer expectations and assist in rectifying them as needed. Work with management to identify, review, and present to the customer new products, innovative services, and product conversions that help drive growth and profitability.
- Maintains a strong understanding of all Company products and services.
- Enhances the company's reputation by accepting ownership of customer service for the assigned Division/Region, working with Division/Region management to successfully resolve customer issues.
- Keeps accurate records and documents on customer service actions and discussions; maintains an orderly workflow according to priorities; reports activities back to the Division/Region management.
- Understands and is knowledgeable of the Company's values and always acts in a professional manner, using language and behavior that align with those of the Company.
- Attending conferences, meetings, and industry events that may require overnight travel.
Bachelor's degree (B.A.) from a four-year College or university; and (2) Two years' related experience and/or training; or equivalent combination of education and experience. Experience in sales, marketing, or a related field preferred.
Qualifications:
- Bilingual in English and Korean.
- Proficient knowledge of computer applications: Excel, Word, PowerPoint, and Outlook.
- Able and willing to travel regionally and company-wide, as needed, in this position. Travel may require overnight stays away from home.
- Must possess a great sense of urgency and follow-through to deliver best-in-class customer service and promotions to our clients daily with the utmost professionalism.
- Must have a track record of meeting sales and profit goals.
- Must be creative and can handle multiple projects at once, deal with conflict, and arrive at a beneficial and appropriate solution.
- Ability to promote a culture consistent with the stated goals, values, and mission of the Company.
- Must have excellent written and oral communication skills and the ability to present information to groups of clients, employees, and company leadership.
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
- Paid Vacation: Enjoy a well-deserved break with 2 weeks of paid vacation.
- Holiday Perks: Celebrate seven paid holidays throughout the year.
- Comprehensive Benefits: Access medical, vision, and dental insurance for your well-being and your family.
- Retirement Savings: Participate in our 401(k) matching program for a secure financial future.
- Vehicle Allowance: Participate in our Vehicle Allowance program to maintain your vehicle for travel purposes.
About Five Star Breaktime Solutions:
Join one of the nation's largest on-site food and beverage service providers proudly offering custom solutions to our clients, including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service.
Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are subject to change at any time, with or without notice.
EEO/Veteran/Federal Contractor
Location - GA, Savannah - GA
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