Customer Service Representative

2 weeks ago

Warrendale, PA, United States Cellular Sales Verizon Authorized Retailer Full time

Join Cellular Sales: A Growing Opportunity

Are you looking to turn your job into a fulfilling career in a dynamic and fast-paced environment? At Cellular Sales, we pride ourselves on fostering a family-like atmosphere that encourages growth and success. With your ambition and positive attitude, you can help us continue to provide exceptional customer service. We offer competitive benefits and a culture that embraces diversity and inclusion.

As Verizon's premier retail partner, we have been recognized with multiple Agent of the Year awards and have nearly 800 stores across 40 states. With a strong reputation built over 30 years, we are constantly expanding our team of smart, motivated individuals.

Job Overview:

As a Customer Service Representative, you will play a key role in supporting our sales team. We are looking for creative, analytical candidates who are eager to enhance current procedures. Your ability to accept feedback will help us improve productivity and service quality.

Key Responsibilities:

  1. Follow up on leads to drive sales
  2. Generate store traffic to support market success
  3. Handle customer inquiries efficiently via phone and text
  4. Support the sales team by creating sales leads
  5. Adhere to communication scripts for different topics
  6. Research necessary information using available resources
  7. Provide customers with information on products and services

Desired Skills and Competencies:

  1. Attention to detail in all work aspects
  2. Strong oral and written communication skills
  3. Excellent planning and organizational abilities
  4. Problem-solving aptitude

Work Environment:

This position is based in a professional office setting, using standard office equipment such as computers and phones.

Physical Requirements:

Must be able to sit for extended periods. This role is primarily sedentary, with occasional filing, requiring the ability to lift files and manage filing cabinets.

Schedule:

This is a full-time role with no expected travel.

Qualifications:

  • High school diploma or GED required
  • Previous office experience preferred
  • Proficiency in Microsoft Office
  • Knowledge of customer service principles
  • Experience in a call center or customer service setting
  • Data entry and typing skills, including 10 key

Essentials for Success:

  • Positive attitude and a team-oriented mindset
  • Minimum of two years related work experience
  • Effective communication and interpersonal skills
  • Interest in technology products and services
  • Business ownership mentality

Compensation:

We offer competitive salaries, the highest in the wireless industry, alongside a supportive work environment.

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