E-Commerce Manager

E-Commerce Manager (Volunteer)

Organization: Mentor A Promise (MAP)

Location: Remote (with potential NYC-based collaboration)

Type: Volunteer

About Mentor A Promise

Mentor A Promise (MAP) is a youth-centered nonprofit dedicated to supporting students ages 5–18 experiencing housing instability in New York City. Through mentorship, social-emotional learning, academic enrichment, and creative expression, we create safe, consistent, and empowering spaces for young people to grow, thrive, and succeed. We believe every child deserves a promise kept — and we work every day to make that promise real.

MAP’s fashion initiative, Thread & Promise, uses design and apparel to raise awareness and generate support for our programs. Every piece carries a story of mentorship, resilience, and hope.

Role Overview

We are seeking a Volunteer E-Commerce Manager to lead the digital storefront and online presence for Thread & Promise. This role will involve setting up, managing, and optimizing our e-commerce platform, ensuring customers enjoy a seamless shopping experience while supporting MAP’s mission. The ideal candidate has a blend of technical and creative skills, with experience in online retail and a passion for purpose-driven fashion.

Key Responsibilities

• Set up and manage the Thread & Promise online store (Shopify, Squarespace, WooCommerce, or similar)
• Upload and maintain product listings with accurate descriptions, images, and pricing
• Oversee order processing, fulfillment coordination, and customer inquiries
• Monitor inventory and collaborate with design/production teams on availability
• Optimize site navigation, design, and checkout flow for usability and conversions
• Track e-commerce analytics and generate sales reports
• Support digital marketing campaigns, promotions, and product launches
• Ensure branding and storytelling are consistent across the platform

Requirements

• Proven experience in e-commerce management or online retail operations
• Familiarity with platforms like Shopify, Squarespace, WooCommerce, or similar
• Strong understanding of digital merchandising, product listings, and checkout flows
• Ability to analyze sales and traffic data to inform improvements
• Excellent organizational and problem-solving skills
• Strong communication and collaboration abilities
• Passion for mission-driven work and socially conscious fashion
• 5-10 hours per week

Preferred Skills

• Experience in nonprofit or social enterprise e-commerce
• Knowledge of SEO, Google Analytics, and e-commerce marketing strategies
• Familiarity with email marketing and CRM tools
• Basic design skills for product imagery and graphics (Canva, Photoshop, or similar)

What You’ll Gain

• Hands-on experience managing an e-commerce platform for a purpose-driven brand
• Opportunities to combine technical skills with creative storytelling
• Collaboration with a mission-driven, passionate team
• A portfolio project showcasing e-commerce management with social impact
• Letters of recommendation and professional references for future opportunities

How to Apply

Interested candidates should apply directly through Idealist.

For any additional questions or concerns, please email us directly at hr@mentorapromise.org

Help us bring Thread & Promise online — where every purchase carries a message of mentorship, resilience, and hope.

Thank you for your interest in volunteering with our organization. At this time, our volunteer opportunities are limited to individuals who are based in the United States. This limitation is due to legal, safeguarding, data-privacy, and programmatic requirements associated with our work. We appreciate your interest in our mission and your understanding of these constraints.