Senior Director of Design and Construction

Starting with a single location in 1982, American Family Care (AFC) pioneered the concept of non-emergency room care and provides treatment for injuries and illnesses – offering a convenient, lower-cost alternative to visiting a hospital emergency room. Headquartered in Birmingham (AL), AFC has become the nation’s leading provider of accessible health care, with +400 company-owned and franchised centers across the US, caring for +3.5 million patients a year.

Summary

The Sr. Director of Construction will report to the Chief Development Officer and will lead Design, Construction and Facilities for AFC. This individual will ensure the timely delivery of multiple construction projects including new builds, conversions, and remodels while managing an internal team of 3 and numerous outside vendors. The Sr Director will partner with our Real Estate and Franchise Sales team to ensure our franchise community is provided with a high level of support throughout the development process to ensure they meet or exceed their contractual development agreements.

They will also be responsible for leading our Design and Facilities function ensuring our locations are built to current specification and maintained to the highest standard

This is position can be based in Tampa, FL or Birmingham, AL with travel requirements.

Essential Responsibilities and Duties

· Responsible for meeting annual center opening goals. This includes scheduling site visits, communicating with franchisees as needed throughout their development process, and managing AFC”s new unit pipeline

· Initiate problem solving with a hands-on approach as needed on projects.

· Partner with our Director of Facilities Management on the oversight of Company Facilities as well as the management of our remodel and capital improvement programs.

· Provide training to franchisees educating them on the fundamentals of construction during site visits, home office training, annual conferences/regional meetings/workshops.

· Responsible for the final review of the design and construction budgets in our Site Acceptance Packages (SAP) prior to submission to Real Estate Committee. Assure the site and lease terms proposed by franchisee meet company criteria.

· Assist Real Estate team with the negotiation and maintaining of terms for LL work and construction requirements provided in AFC’s template letter of intent consistent with company criteria. Review and understand all lease provisions to ensure alignment with company criteria.

· Manage the development, strategic planning, and implementation of construction projects from beginning to end.

· Effectively communicate construction project expectations to other team members and set and continually manage project expectations with team members and other stakeholders.

· Utilize and maintain the proper tools and systems to provide effective pipeline and budget management providing live and historical performance across appropriate construction metrics

· Develop and manage a team of national outside vendors and suppliers required to build AFC”s at the fastest pace, with the highest quality and at the most cost-effective investment providing our franchisees A+ customer experience from initial due diligence through post-opening warranty work.

· Submit weekly status reports identifying any date changes or risk to the pipeline.

· Work with CDO on setting yearly department objectives and holding individuals accountable.

· Other duties and responsibilities as assigned.

Essential Qualifications

· Develops people through feedback and responsibility delegation. Engages in fair and equitable treatment and evaluation of others.

· Inspires performance by setting clear direction and high-performance expectations.

· Ability to work independently as well as collaborate with other team members as needed.

· Ability to diffuse escalating situations in a professional and diplomatic manner.

· A high standard for customer service.

· Sense of urgency balanced with an eye for quality and detail.

· Strong written and verbal communication skills and the ability to coordinate people + tasks.

· Strong decision-making and problem-solving skills.

· Well organized with ability to balance multiple tasks in a fast-paced, high energy environment

· Strong interpersonal skills with ability to communicate to all levels of the project process (both internally and externally) including but not limited to construction field trades, architects, engineers, local governmental officials, and internal Company departments.

· Proficiency in project management, financial, presentation and communication software including Project, Word, Excel, PowerPoint, and Outlook

Educational Requirements

· Bachelor’s degree in engineering or construction sciences

· 5+ years of supervisory experience in construction, architecture/design and/or facilities management.

· Preferred: experience in retail and franchising