Front Desk Supervisor
5 days ago
- Work alongside Guest Service Agents to ensure the accurate completion of shift checklists
- Assist in the ongoing training and development of team members in order to increase their productivity and guest service effectiveness
- Identify strengths and weaknesses, recognize "teachable moments"
- Give arriving guests a verbal orientation of the hotel and all hotel amenities while providing information on our history, mission, specific location
- Answer all phone calls (internal and external) promptly and knowledgeably, always ensuring complete and accurate information.
- Promote teamwork and quality service through daily communications and coordination with other departments. Notify sales of any possible group and/or event inquiries/bookings.
- Clear, open and frequent communication is crucial to ensure that hotel services are coordinated to provide the best possible guest experience.
- Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards using the hotel's reservations system
- Up-sell rooms where possible to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods.
- Process cancellations, revisions and information updates on changes within the reservations system.
- Assist in the updating/merging/completion of Guest Profiles to fill all mandatory fields
- Review all arriving/departing Guest Profiles; research pertinent information/preferences
- Build authentic rapport with all guests, recognizing repeat business
- Provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested.
- Stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Take ownership of the front office "zone" to ensure the area is clean, well-organized and all materials necessary for the completion of a successful shift are easily accessible and readily available; develop organization systems with your supervisor
- Foster a pleasant work environment with positive energy, lead by example
- Set the expectation that all internal correspondence, including shift emails, must be current, accurate and contain all pertinent pass-on information.
- Act as co-concierge with front office colleagues, using knowledge of immediate area, services, attractions and events to assist guests with local information and any concierge needs
- Follow property-specific Standard Operating Procedures; provide input for revisions, new protocols
- Working with your supervisor, make necessary adjustments to SOPs to streamline and simplify
- Learn to process TA Commissions, OTA Reconciliations
- Be knowledgeable of fire and emergency procedures
- Ensure all cash handling and credit policies are followed
- Follow established key control policy
- Monitor room availability throughout your shift, reviewing daily the selling status of the hotel
- Perform all other duties as directed by immediate supervisor
- Perform duties in other departments, to include one shift in Housekeeping, as needed
- Build a strong working relationship with counterparts at hotels within our comp set
-
Front Desk Supervisor
7 days ago
Charleston, SC, United States Tara Investments Full timePosition: Front Office Supervisor Property: Live Oak, Charleston Historic District, a Tribute Portfolio Hotel Reports to: Assistant General Manager Join the Legacy of Live Oak As we prepare to open the doors to Charleston's newest luxury destination, we are seeking an experienced and motivated Front Office Supervisor to join our team. This role is ideal...
-
Front Desk Supervisor
7 days ago
Charleston, SC, United States Tara Investments Full timePosition: Front Office Supervisor Property: Live Oak, Charleston Historic District, a Tribute Portfolio Hotel Reports to: Assistant General Manager Join the Legacy of Live Oak As we prepare to open the doors to Charleston's newest luxury destination, we are seeking an experienced and motivated Front Office Supervisor to join our team. This role is ideal...
-
Front Desk Supervisor
7 hours ago
Charleston, SC, United States Marriott North Charleston Full timeSupervisory Responsibilities: Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work;...
-
Front Desk Manager
2 weeks ago
Charleston, SC, United States Meeting Street Inn Full timeThe Front Office Manager's primary role is to ensure high quality service and leadership for the Front of House operations. The individual is responsible for oversight and leadership of the Front Desk team and providing support for all operations. The individual will be well versed in Front Office operations to assist the Agents with guest concerns and...
-
Front Desk Manager
6 days ago
Charleston, SC, United States Meeting Street Inn Full timeThe Front Office Manager's primary role is to ensure high quality service and leadership for the Front of House operations. The individual is responsible for oversight and leadership of the Front Desk team and providing support for all operations. The individual will be well versed in Front Office operations to assist the Agents with guest concerns and...
-
Front Desk Manager
2 weeks ago
Charleston, SC, United States Meeting Street Inn Full timeThe Front Office Manager's primary role is to ensure high quality service and leadership for the Front of House operations. The individual is responsible for oversight and leadership of the Front Desk team and providing support for all operations. The individual will be well versed in Front Office operations to assist the Agents with guest concerns and...
-
Front Desk Manager
7 days ago
Charleston, SC, United States Meeting Street Inn Full timeThe Front Office Manager's primary role is to ensure high quality service and leadership for the Front of House operations. The individual is responsible for oversight and leadership of the Front Desk team and providing support for all operations. The individual will be well versed in Front Office operations to assist the Agents with guest concerns and...
-
Front Desk Manager
2 days ago
Charleston, SC, United States Meeting Street Inn Full timeThe Front Office Manager's primary role is to ensure high quality service and leadership for the Front of House operations. The individual is responsible for oversight and leadership of the Front Desk team and providing support for all operations. The individual will be well versed in Front Office operations to assist the Agents with guest concerns and...
-
Front Desk Agent
1 week ago
Charleston, SC, United States Comfort Inn Charleston Downtown Full timeFront Desk Agent Overview The Front desk Agent must be Able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely information and services. Can responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. ...
-
Front Desk Agent
3 days ago
Charleston, SC, United States Comfort Inn Charleston Downtown Full timeFront Desk Agent Overview The Front desk Agent must be Able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely information and services. Can responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. ...
