Call center Agent

6 days ago

Augusta, GA, United States E-Solutions Full time

Role: Call center Agent

Location : Augusta, GA 30907

Long term

The candidate Should be comfortable working any shift from 8 AM EST - 8 PM EST (Monday- Friday)

The candidate must have call center experience .

Job description -

  • Promote and retain products and services.
  • Experience in customer retention or sales and call center operations.
  • Prior experience in a call center environment is required.
  • Deliver excellent customer service over the phone.
  • Negotiate and process save/service order requests from customers.
  • Interact with customers patiently, tactfully, and efficiently.
  • Clearly explain applicable fees and adjustments to customers.
  • Offer product and service options tailored to customer needs.
  • Demonstrate active listening skills.
  • Follow structured call flows to enhance the customer experience.

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