Patient Account Representative
2 weeks ago
Department: AR Services, a Division of Healthcare Management
Reports To: Revenue Cycle Manager
Status: Hourly/Non-Exempt
Supervisory Role: None
Pay Range: $14.81 - $18.82 per hour, PLUS monthly bonus opportunity (averaging $300 - $600 per month with additional opportunity based on key performance indicators).
Bilingual Pay Range: $16.81 - $20.82 per hour, PLUS monthly bonus opportunity (averaging $300 - $600 per month with additional opportunity based on key performance indicators).
Location: Grand Junction, CO In-Office
Hours: M-Th 8:00 - 5:00 pm; Fri 8:00 - 4:00 pm (40 hours per week)
Benefits include: Medical, Dental, Vision, 401k with 5% Company Match, FSA, Paid Hours Off, Paid Holidays, Group Discounts, Life & LTD, EAP.
Posting Will Remain Open Until 11/21/2025 or Until Filled
We don't fill positions, we hire individuals...
Our culture is important and ensuring we have the right staff is critical. We encourage employee growth, provide learning opportunities, and often promote from within. Are you dependable, empathetic, and have an excellent work ethic? If so, you might be a good fit for us
Customer Service
Do you take pride in helping others and solving problems with compassion and professionalism? Join our AR Services team, where you'll make a difference every day by helping patients understand and manage their medical bills with care, accuracy, and empathy.
What You'll Do:
As a Patient Account Representative, you'll be the friendly, knowledgeable voice patients hear when they have questions about their medical statements. You'll provide guidance, build trust, and help find solutions that make sense for each individual's situation.
Your key responsibilities will include:
- Delivering exceptional customer service while assisting patients and families with billing questions.
- Explaining account details, insurance payments, and balances in a clear and caring way.
- Working collaboratively with patients to resolve balances through payments, payment plans, or financial resources.
- Accurately documenting all conversations, updates, and outcomes in patient accounts.
- Meeting department goals and personal performance targets through professionalism, consistency, and teamwork.
- Supporting a positive, collaborative team environment by maintaining strong attendance, dependability, and a can-do attitude.
Every day brings new opportunities to make a difference:
- You'll start your day by logging into our client system(s), our internal system, and reviewing your call queue.
- Throughout the day, you'll take incoming calls from patients and make outbound calls to help resolve outstanding balances. Call volume ranging from 60-100 calls a day on average.
- You'll listen carefully, explain charges and insurance details, and work with patients to create affordable payment plans.
- Between calls, you'll document account notes, process payments, and follow up on any pending items.
- You'll collaborate with your teammates, share updates, and celebrate wins as a team.
- Most importantly, you'll leave each day knowing you helped patients feel supported and understood.
Education/Experience
High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Have knowledge of database software, internet software, spreadsheet software and word processing software.
- Six months to one year of customer service, call center, or billing experience
- Strong computer and typing skills; comfortable using multiple programs at once
- Excellent verbal and written communication skills
- Ability to stay calm, patient, and professional when handling sensitive or emotional situations
About Healthcare Management
Healthcare Management (HCM) was formed in 1992 by a group of rural hospitals and healthcare organizations. This innovative and collaborative group of providers sought to take control of their bad debt collections and improve how accounts were collected in their communities. Their first step was to purchase A-1 Collection Agency and subsequently formed AR Services in 2001 to provide extended business office services. Today HCM is owned and governed by 20 rural hospitals and healthcare organizations in Colorado and Utah and provides services to over 150 clients.
-
Patient Service Representative
2 weeks ago
Grand Junction, CO, United States Intermountain Health Full timeJob Description: The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer...
-
Grand Junction, CO, United States Community Hospital Full timePatient Registration Position Highlights: Job Type: Non-Exempt Location: Main Hospital Schedule: Full-Time Responsibilities: Processes incoming and outgoing calls efficiently and politely. Interviews patient or representative to obtain and record in computer the patient name, address, age, persons to notify in case of emergency, attending Physician, and...
-
Grand Junction, CO, United States Community Hospital Full timePatient Registration Position Highlights: Job Type: Non-Exempt Location: Main Hospital Schedule: Full-Time Responsibilities: Processes incoming and outgoing calls efficiently and politely. Interviews patient or representative to obtain and record in computer the patient name, address, age, persons to notify in case of emergency, attending Physician, and...
-
Grand Junction, CO, United States Community Hospital Full timePatient Registration Position Highlights: Job Type: Non-Exempt Location: Main Hospital Schedule: Full-Time Responsibilities: Processes incoming and outgoing calls efficiently and politely. Interviews patient or representative to obtain and record in computer the patient name, address, age, persons to notify in case of emergency, attending Physician, and...
-
Patient Registration Representative I
2 weeks ago
Grand Junction, CO, United States Community Hospital Full timePosition Highlights: Position: Patient Registration Job Type: Full-Time Location: Grand Valley ENT Schedule: Monday - Friday Responsibilities: Processes incoming and outgoing calls efficiently and politely. Interviews patient or representative to obtain and record in computer the patient name, address, age, persons to notify in case of emergency, attending...
-
Grand Junction, CO, United States Community Hospital Full timePosition Highlights: Position: Patient Registration Job Type: Full-Time Location: Grand Valley Spine and Pain Schedule: Monday - Friday and a Saturday a month Responsibilities: Processes incoming and outgoing calls efficiently and politely. Interviews patient or representative to obtain and record in computer the patient name, address, age, persons to...
-
Patient Registration Representative I
2 weeks ago
Grand Junction, CO, United States Community Hospital Full timePosition Highlights: Position: Patient Registration Job Type: Full-Time Location: Grand Valley ENT Schedule: Monday - Friday Responsibilities: Processes incoming and outgoing calls efficiently and politely. Interviews patient or representative to obtain and record in computer the patient name, address, age, persons to notify in case of emergency, attending...
-
Grand Junction, CO, United States Community Hospital Full timePosition Highlights: Position: Patient Registration Job Type: Full-Time Location: Grand Valley Spine and Pain Schedule: Monday - Friday and a Saturday a month Responsibilities: Processes incoming and outgoing calls efficiently and politely. Interviews patient or representative to obtain and record in computer the patient name, address, age, persons to...
-
Patient Access Acute Representative
2 weeks ago
Grand Junction, CO, United States Intermountain Health Full timeJob Description: A Patient Access Registrations Specialist I is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and...
-
Patient Access Acute Representative
2 weeks ago
Grand Junction, CO, United States Intermountain Health Full timeJob Description: A Patient Access Registrations Specialist I is responsible for providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and...
