Patient Representative

2 weeks ago

Westchester, IL, United States Midwest Orthopaedics at Rush Full time
It’s the people that make the difference. Are you ready to make your impact?

Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 10 in Orthopedics by U.S. News and World Report. Founded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics.

Ready to join in? We are seeking a full-time Patient Representative to be based at the outpatient clinic in Naperville, IL. This position will primarily be responsible for the registration process while upholding exceptional professionalism and providing excellent customer service to all patients and staff. Our ideal candidate must have good customer service skills, be a team player and can work in a fast-paced environment.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
  • Oversees patient tracking in the Electronic Medical Record while collecting co-pays, and ensuring form completion.
  • Verifies, updates, and scans new and returning patient information.
  • Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
  • Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
  • Direct the flow of patients into the rooms during clinic days.
  • Measures vital signs, such as blood pressure, weight, and height, and records information on patients' charts.
  • Ensure rooms are cleaned between patients, as well as cleaned and stocked at the end of the day.
Education and/or Experience
  • High school diploma or general education degree (GED)
  • Minimum of 2 years' experience in a customer service position.
  • Minimum one year experience in a medical office setting (preferred)
What’s in it for you? MOR offers their employees a comprehensive compensation and benefits package.

Pay Rate: $18.00 - $19.50 per hour. Compensation at MOR is determined by many factors, which may include but are not limited to, job-related skills and level of experience, education, certifications, geographic location, market data and internal equity. Base pay is only a portion of the total rewards package.
  • Eligible for quarterly incentive program.
  • Medical, Dental and Vision Insurance.
  • Paid Time Off and Paid Holidays.
  • Company-paid life and long-term disability insurance.
  • Voluntary life, AD&D, and short-term disability insurance.
  • Critical Illness and Accident Insurance.
  • 401(k) Savings Plan.
  • 401(k) Employer Contribution.
  • Pet Insurance.
  • Commuter Benefits.
  • Employee Assistance Program (EAP).
  • Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
  • HSA Employer Contribution (when enrolled in a HDHP).
  • Tuition Reimbursement.
  • Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.


Our employees make the difference in our patients’ lives, and we value their contributions. Midwest Orthopaedics at Rush offers a comprehensive compensation and benefits package and an opportunity to grow and develop your career with an industry leader. Come see what we’re all about.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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