General Manager

5 days ago

Strafford, MO, United States Las Vegas Petroleum Full time
Key Responsibilities: 1. Operational Management:
  • Oversee day-to-day operations of the Subway restaurant, ensuring the business runs smoothly.
  • Monitor and maintain the cleanliness, organization, and presentation of the store according to Subway’s standards.
  • Ensure the store meets all food safety, sanitation, and health regulations.
  • Maintain a high standard of product quality, service, and cleanliness.
  • Ensure all equipment is maintained and in working order.
2. Staff Management:
  • Hire, train, and manage restaurant staff, including sandwich artists, cashiers, and shift leaders.
  • Create employee schedules to ensure adequate staffing during all shifts, adjusting as necessary during peak hours.
  • Lead by example and foster a positive work culture, emphasizing teamwork and high standards of service.
  • Conduct performance reviews and provide ongoing coaching, feedback, and training to staff.
  • Manage conflict resolution and handle employee-related issues, including disciplinary actions when necessary.
3. Customer Service:
  • Ensure high levels of customer satisfaction by providing exceptional service.
  • Address customer complaints and concerns promptly and professionally, striving to resolve issues in a timely manner.
  • Ensure staff members follow Subway’s customer service guidelines, maintaining a friendly and welcoming atmosphere.
4. Financial and Budget Management:
  • Manage the restaurant’s budget, including overseeing sales, labor costs, food costs, and other expenses.
  • Monitor store performance by reviewing financial reports, identifying trends, and implementing strategies to maximize profitability.
  • Control costs by managing inventory, reducing waste, and maximizing operational efficiency.
  • Oversee cash handling, including deposits, and ensure accurate and timely financial transactions.
5. Inventory and Supply Chain Management:
  • Manage inventory levels to ensure the store is properly stocked with food, beverages, and supplies.
  • Order and receive deliveries, checking for accuracy and quality of products.
  • Monitor inventory usage to minimize waste and ensure stock levels are maintained without overstocking.
6. Marketing and Promotions:
  • Implement local marketing strategies to increase brand awareness and attract customers.
  • Work with the franchise owner or area manager to promote Subway’s national or regional marketing campaigns.
  • Assist with in-store promotions, new product launches, and customer loyalty programs.
7. Compliance and Reporting:
  • Ensure the store complies with all local health regulations, safety codes, and company policies.
  • Complete necessary paperwork and reports, including sales reports, inventory logs, and employee records.
  • Perform regular audits of store operations to ensure compliance with Subway’s standards and policies.
8. Team Development and Leadership:
  • Mentor and guide employees to foster professional growth and enhance performance.
  • Develop training plans and conduct training sessions for new and current employees.
  • Promote an environment of respect and inclusivity among the team.
  • Encourage employee retention through recognition, rewards, and providing opportunities for advancement.
Qualifications:
  • Experience: 2-5 years of experience in restaurant or retail management, with at least 1-2 years in a supervisory or leadership role.
  • Skills:
    • Strong leadership, communication, and interpersonal skills.
    • Ability to manage budgets, track expenses, and analyze financial performance.
    • Excellent customer service skills with the ability to address and resolve complaints effectively.
    • Knowledge of inventory management, supply ordering, and cost control.
    • Ability to motivate, train, and develop a team.
    • Familiarity with point-of-sale (POS) systems and restaurant management software.

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