Service Manager, Las Vegas

Service Manager, Las Vegas

Posting Start Date: 11/21/25

Job Location (Short): Las Vegas, Nevada, USA, 89030

Requisition ID: 33198

Onsite or Remote: Onsite Position

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Job Overview

We're looking for a Service Manager to lead a team of shop and field technicians at our Las Vegas branch.

If you know how to coach teams and have a proven track record in construction equipment service leadership, this job could be a fit

What You'll Do

• Lead and support a team of 15 field and shop technicians working on construction and small mining equipment (excavators, dozers, articulated trucks, etc.)
• Manage daily operations including:
  • Customer interactions and escalations
  • Technician scheduling and utilization
  • Work order management and invoicing
  • Warranty and repair resolution
• Coach and develop team members-especially those who need structure, confidence, and accountability
• Track and improve key performance metrics, especially tech utilization
• Collaborate with Product Support Sales Reps to ensure customer satisfaction
• Occasionally visit key customers when necessary (travel up to 10%)

What We're Looking For

• Proven experience managing service teams
• Deep understanding of dealer operations and customer expectations
• Strong organizational skills-you'll need to juggle schedules, work orders, and people
• Not afraid to have tough conversations, but also willing to listen and build mutual respect

Ready to lead a team that needs your strength, structure, and experience? Apply now

Key Job Responsibilities

• Ensure the safety of the employee and work environment.
• Develop plans to achieve department goals for quality and efficiency.
• Manage accounts receivables as defined in business plan.
• Ensure proper training is provided for the service technicians and service administration.
• Work with factory representatives to ensure warranty factory campaigns are completed.
• Enforce high work standards for quality and professional service.
• Manage the service department to operate within the guidelines set by our manufacturers policies and procedure manuals.
• Ensure the proper tools are acquired to perform service functions.
• Ensure service goals and operating plan goals are achieved.
• Ensure company financial well being is foremost.
  #LI-JN1

Qualifications/Requirements

• Associate Degree in Diesel Technology or equivalent preferred
• 5+ years experience as a technician or supervisor
• Basic hydraulic, electrical and mechanical skills
• Language Skills: Ability to read, write and comprehend simple instructions, short correspondence and memos. Ability to effectively present information in one-on-one and small group situation to customers, clients and other employees
• Mathematical Skills: ability to compute and calculate basic math, including ratio and percentages
• Ability to deal with problems involving several concrete variables in standardized situations
• Computer Skills: Knowledge of database software, Internet software, manufacturing software and order processing systems
• Analytical Skills: Uses intuition and experience to complement data
• Problem Solving Skills: Identifies and resolves problems in a timely manner
• Customer Service Skills: Responds promptly to customer needs
• Oral and Written Communication Skills: Speaks and writes clearly and informatively
• Teamwork Skills: Balances team and individual responsibilities
• Planning/Organizing Skills: Prioritizes and plans work activities
• Professionalism: Reacts well under pressure; accepts responsibility for own actions; follows through on commitments
• Quality: Demonstrates accuracy and thoroughness; monitors own work to ensure quality
• Quantity: Meets productivity standards; completes work in a timely manner
• Safety: Observes safety procedures; reports potentially unsafe conditions
• Adaptability: Adapts to changes in the work environment; able to deal with frequent change, delays or unexpected events

Additional Information

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Diversity & Inclusion Commitment

At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.

If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .

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Company Information

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world

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EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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