Front Desk Receptionist

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare's Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

Job Description:

HOURS OF RESPONSIBILITY

Monday - Friday: 1st Shift (8 am - 5 pm)

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Greet clients and visitors with empathy and professionalism.
• Answer and direct phone calls, emails, and inquiries in a timely and respectful manner.
• Maintain confidentiality and uphold HIPAA standards at all times.
• Ensure the reception area is clean, organized, and trauma-informed (e.g., calming décor, accessible materials).
• Monitor client flow and communicate with clinicians regarding appointment status.
• Handle emergencies or escalations calmly and appropriately, following organizational protocols.
• Support administrative tasks such as data entry, filing, and mail distribution
• Greets and registers visitors
• Informs employees of the visitor's arrival, and directs visitors to appropriate meeting room.
• Answers and transfers phone calls, or relays messages.
• Collects and distributes mail.
• Schedules meetings or interviews, and arranges for conference rooms or makes other logistical arrangements as required.
• May perform occasional clerical duties, such as data entry, filing, or photocopying.
• Performs other duties as assigned.

COMPETENCIES

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.

• Effective verbal and written communication skills.•
• Excellent organizational skills with the ability to prioritize workflow.
• Demonstrates sensitivity to the emotional needs of clients and maintains a calm, supportive presence.
• Always maintains strict confidentiality and professional boundaries.
• Respects and values diverse backgrounds, identities, and experiences.
• Capable of managing stress and responding appropriately in emotionally charged situations.
• Comfortable working in a dynamic, fast-paced environment with shifting priorities.
• Able to maintain a high level of professionalism and confidentiality.
• Performs work under direct supervision.
• Handles basic issues and problems, and refers more complex issues to higher-level staff.

QUALIFICATIONS

• Required Education, Experience, Licenses, and Certifications
• Typically requires a high school diploma and 0 to 2 years of experience.

• Prior experience in a receptionist or administrative support role, preferably in a healthcare or mental health setting.
• Proficiency in Microsoft Office and HRIS software (e.g., Workday systems).
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Experience working in trauma-informed or behavioral health environments.
• Bilingual or multilingual abilities, especially in Spanish.

MATHEMATICAL SKILLS

• Basic math skills required.

• Ability to work with reports and numbers.
• Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.
• Ability to work with reports and numbers & Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.

REASONING ABILITY

Ability to apply common sense understanding to carry out simple one or two-step instructions.
Strong reasoning and problem-solving skills with the ability to make informed decisions in a dynamic and client-centered environment.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the incumbent is regularly required to talk and hear, use hands and fingers to operate a computer and telephone.

Due to the multi-site responsibilities of this position the incumbent must be able to carry equipment and supplies.

• Sitting- Frequent
• Standing- Frequent
• Lifting (Up to 15 pounds)- Frequent
• Lifting (Up to 25 pounds)- Occasional
• Lifting (Up to 50 pounds)- Occasional

Travel

• In county travel may be required- N/A
• Overnight travel required- N/A

NOTICE ON POSITIONS THAT REQUIRE TRAVEL TO/FROM VARIOUS WORKSITES

Positions that are "community-based," in whole or part, require the incumbent to travel between various worksites within his/her workday/workweek. The incumbent is required to have reliable transportation that can facilitate this requirement. The incumbent is further required to meet the criteria for insurability by the Center's risk management facilitator; and produce proof of minimal auto liability coverage when applicable. Failure to meet these terms may result in disciplinary action up to and including termination of employment, contract or other status with Metrocare.

Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.

Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

WORK ENVIRONMENT

The work environment describe here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.

Employees in this role are expected to maintain composure under pressure, exercise sound judgment, and follow established protocols to ensure a safe and secure work environment. Ongoing training in crisis intervention, de-escalation techniques, and workplace safety is provided. Additionally, employees have access to resources such as the Employee Assistance Program (EAP), Telehealth Counseling, and Supportive Management.

Office-Based Environment - Primarily works in an office setting with standard hours and minimal physical demands.

DISCLAIMER

This job description is a record of major aspects of the job but is not an all-inclusive job contract. Dallas Metrocare Services maintains its status as an "at-will" employer and nothing in this job description shall be interpreted to guarantee employment for any length of time. Additional tasks may be assigned as deemed necessary by the immediate supervisor. The position's status conforms to the Fair Labor Standards Act of 1939 as amended, and the employee has agreed to the standards methods of compensation in compliance with Center's procedures and Federal Law.

Benefits Information and Perks:

Metrocare couldn't have a great employee-first culture without great benefits. That's why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development allowance up to $2000 per year
• Bilingual Stipend - 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer
Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No Recruitment Agencies Please

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