National Accounts Coordinator

2 weeks ago

Richmond, VA, United States Summit Fire Consulting Full time

JOB SUMMARY:

The National Accounts Coordinator is responsible for being the primary interface with the National Account customers, under the direction of National Accounts Team Lead.

***Must be available for on-call duty at least one week and one weekend per month, with holiday on-call shifts rotating among team members.***

ESSENTIAL JOB DUTIES:

  • Act as the primary interface with national account customers.
  • Attend and prepare for weekly meetings with Account Coordinator Lead.
  • Participate in training designed to improve industry knowledge and overall skills required of the position.
  • Lead the on-boarding process for a new national account customer.
  • Audit and validate that national account customer administrative needs are being met.
  • Assist in scheduling and assigning work orders and service requests to appropriate office and or partner. Follow up to make sure work is completed in a timely manner to customers' satisfaction.
  • Assist in processing invoices to customers and assist the district Service Administrators in following-up on service requests for national account customers.
  • Review and follow up on additional repair quotes and proposals.
  • Maintain the internal tracking system and any third party system utilized by the national account customer.
  • Work directly with service office to make sure national account customers questions are being answered.
  • Support the sales efforts of the national account managers.
  • Other duties may be assigned.

QUALIFICATIONS:

The qualifications listed below are representative of the elements required to perform the job successfully; however, in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

  • High School diploma/GED, required.
  • Associate's and/or bachelor's degree, preferred.

Experience, Knowledge, Skill Requirements:

  • 1+ years of relevant experience, required.

Communication Skills:

  • Must have the ability to effectively read, write and communicate in English with employees, customers, and board of directors. Many audiences must be considered, including alignment among multiple stakeholders.

Systems and Software Skills:

  • Ability to operate a computer and use Microsoft Office, required.

Other Qualifications:

  • Valid driver's license with acceptable driving record, required.
  • Must be able to comply with Summit's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

PHYSICAL & WORK ENVIROMENT REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift

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