CSR - Plumbing Dispatcher

6 days ago

San Francisco, CA, United States Ace Plumbing & Rooter Full time

Do you have dispatch experience with a knack for scheduling? If so, we have an exciting opportunity for you as a full-time OR part-time CSR - Plumbing Dispatcher at Ace Plumbing & Rooter in San Francisco, CA Join our team and utilize your expertise to ensure seamless operations and top-notch customer service. Enjoy the satisfaction of a job well done, a competitive wage ranging from $20.00 to $25.00/hour, and a range of fantastic benefits that include medical, dental, 401(k), and vacation time that make your dedication worthwhile

YOUR NEW ROLE AS OUR CSR - PLUMBING DISPATCHER

As a full- or part-time CSR - Plumbing Dispatcher, you will work on-site. This role requires a flexible schedule, including potential weekend availability.

In this position, you'll be at the heart of our operations, ensuring that our customers receive prompt and efficient plumbing services. Each day presents a new challenge as you utilize your experience and skills to optimize scheduling and coordinate our team of skilled technicians. You'll take charge of incoming service requests, carefully assess priorities, and assign jobs to our technicians based on their expertise and availability. With your excellent organizational skills, you'll maintain accurate records of service calls, technician availability, and job status, ensuring transparency and effective communication with both customers and technicians. Your ability to think on your feet and make quick decisions will be essential in handling unexpected changes or challenges that arise. By efficiently managing our dispatch operations, you'll play a vital role in our commitment to providing exceptional service to our valued customers.

ACE PLUMBING & ROOTER: WHO WE ARE

Our team has been keeping San Francisco's homes and businesses clean, safe, and hygienic for over 20 years. From general sewer maintenance, drain cleanings, and water heater replacements to dire plumbing emergencies, there's nothing we can't handle. No matter what our clients need, we get the job done right the first time.

What really makes our company shine is the people that work here and our friendly, laidback culture. We truly value our employees, and we show it by offering only the best equipment, the best support, the best customers, and the best pay. Of course, we can't forget all the great benefits we offer too. It's easy to see why our employees love working here

QUALIFICATIONS

To be considered for this position, candidates should meet the following requirements:

  • Dispatch experience
  • Strong customer service skills
  • Experience with ServiceTitan is preferred.

We're also looking for someone who has a pleasant demeanor, is a team player, and has the ability to be flexible

READY TO APPLY?

If you're ready to bring your expertise to the forefront and contribute to the success of Ace Plumbing & Rooter, we're eager to hear from you Take the next step by submitting your application through our quick and user-friendly mobile application process. Join our team and embark on a fulfilling career journey as a valued CSR - Plumbing Dispatcher. We can't wait to review your application and potentially invite you to the next steps of our hiring process

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