Residential Services Case Manager

Residential Services Case Manager

Boston, MA (http://maps.google.com/maps?q=Boston+MA+USA+02116) • Residential Services

Description

FLSA Status:Non Exempt

Hourly Range: Low$23.76 per hour High$26.14 per hour

Schedule: In person, Full time 8:00 AM – 4:00 PM, scheduled Sunday through Thursday

Job Summary:The Residential Services Case Manager provides direct support to individuals who have transitioned from homelessness into permanent housing. Operating from a Housing First perspective, the Case Manager works closely with residents to help them build skills and access the resources needed for long-term housing stability. Guided by St. Francis House’s Philosophy of Care—person-centered, recovery-oriented, and trauma-informed—they focus on supporting progress in housing, income, and behavioral health.

Essential duties / responsibilities:

• Welcome new residents and support a smooth transition from homelessness to stable, supportive housing.

• Manage a caseload of approximately 30 residents, with about 30% requiring high-level support.

• Build proactive relationships through regular outreach to ensure residents are connected to services.

• Conduct assessments and develop service plans focused on housing, income, and behavioral health stability.

• Support development of daily living skills (e.g., budgeting, income, nutrition, tenancy).

• Use Motivational Interviewing to support residents’ readiness for change.

• Collaborate with team and community partners to plan positive resident activities.

• Coordinate with internal departments to address behavioral health, income, and basic needs.

• Maintain timely, accurate resident records and review caseload regularly.

• Monitor participant’s tenancy for early signs of issues (e.g., disputes, rent arrearages, violations) by tenant or landlords and report concerns to supervisor promptly.

• Act as liaison with landlords, providers, and other relevant parties as permitted.

• Track performance with supervisor to meet participant and agency goals.

• Adheres to agency code of conduct.

• Performs other duties as assigned.

Requirements

Required Skills & Abilities:

• Highly reliable, proactive, independent, and consistent.

• Knowledge of Motivational Interviewing, Housing First, harm reduction, and trauma-informed care.

• Patient and adaptable approach to supporting change; able to recognize strengths/barriers and create holistic, person-centered plans.

• Skilled at engaging and supporting diverse individuals, including those with CORI/SORI and behavioral health needs.

• Strong communication, advocacy, interpersonal, and customer service skills.

• Excellent organizational, time management, and attention to detail.

• Proficient with Microsoft Office Suite or related software.

• Able to work independently and collaboratively in a fast-paced environment.

• Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.

Education & Experiences:

• High School Diploma or equivalent required.

• Further education in a human service field a plus.

• Experience with direct service or case management with vulnerable populations.

• 1+ years’ experience with people currently or recently experiencing homelessness preferred.

• Lived experience with homelessness and/or recovery a plus.

• Driver’s license and reliable transportation strongly preferred.

• Proficiency in English required; bilingual in Spanish preferred.

SFH is an Equal Employment Opportunity Employer committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome everyone who has lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.