Guest Experience Ambassador

4 days ago

Charlotte, NC, United States Hornets Full time

Join the Hornet’s Sports & Entertainment Guest Experience Department and the team of the 2017-2018 NBA Pete Winemiller Guest Experience Innovation Award Recipient We invite you to apply to be part of an exciting season for the Charlotte Hornets and partake in all the exciting events coming to the Spectrum Center. Hornets Sports & Entertainment strives to create a safe, healthy and world class atmosphere for all fans, guests, employees, players, and performers that enter Spectrum Center.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.

Guest Experience Ambassador Positions
• Guest Ambassador / Greeter
• Ticket Taker
• Host
• Elevator Operator

Job Responsibilities

  • Consistently provide world class Guest service and experience to all Guests at Spectrum Center
  • Greet and direct all guests with a smile to their assigned seating location
  • Effectively read and identify tickets, with the understanding of proper access to the appropriate area
  • Proactively anticipate, identify and resolve Guest needs and concerns in a timely manner
  • Respond to guests’ requests for service and assistance
Requirements
  • Must be able to lift up to 50lbs or push up to 70lbs unassisted
  • Able to demonstrate strong customer service skills
  • High School Diploma/GED and interest to work in events and/or sport management
  • Must be 18 years of age or older
  • Must pass background check
  • This is a part-time non-benefit earning position; hours include days, nights, weekends and possibly holidays
  • Ability to stand for extended periods of time, bend and other duties associated with different sport and entertainment events is desired
  • Ability to work nights and weekends beginning at 5:00pm or earlier for select events
  • Availability to work a minimum of 75% of monthly Spectrum Center events
Compensation & Benefits
  • Starting pay rate of $14/hr.
  • 35% discount on most Fan Shop Purchases
  • Ability to earn complimentary and exclusive HSE items such as signed memorabilia and complimentary tickets to Hornets games & Spectrum Center events.


Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

  • WSS - Guest Services Ambassador 3

    5 days ago

    Charlotte, NC, United States Sandpiper Property Management Full time

    Job Summary: "The Guest Services Ambassador position will work one day a week only with the option to train in Housekeeping." The Guest Services Ambassador (GSA) acts as the "face" of the hotel and is the main point of contact for guests. They are responsible for ensuring an excellent guest experience by conducting front desk operations in an efficient,...

  • WSS - Guest Services Ambassador 3

    4 days ago

    Charlotte, NC, United States Sandpiper Property Management Full time

    Job Summary: "The Guest Services Ambassador position will work one day a week only with the option to train in Housekeeping." The Guest Services Ambassador (GSA) acts as the "face" of the hotel and is the main point of contact for guests. They are responsible for ensuring an excellent guest experience by conducting front desk operations in an efficient,...

  • Guest Experience Expert

    2 weeks ago

    Charlotte, NC, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do...

  • Guest Experience Expert

    1 week ago

    Charlotte, NC, United States Marriott Full time

    Additional Information Job Number 25180103 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States, 28202VIEW ON MAP...

  • Guest Experience Expert

    2 weeks ago

    Charlotte, NC, United States Marriott Full time

    Additional Information Job Number 25180103 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States, 28202VIEW ON MAP...

  • Guest Experience Expert

    5 days ago

    Charlotte, NC, United States Marriott Full time

    Additional Information Job Number 25180103 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States, 28202VIEW ON MAP...

  • Guest Experience Representative

    1 week ago

    Charlotte, NC, United States Travel With Me Full time

    About the job Guest Experience Representative Description: Were looking for a Guest Experience Representative to deliver exceptional service to travelers. This remote role is ideal for detail-oriented individuals who love helping others experience the world. Responsibilities: Manage client communications and booking logistics. Ensure smooth, enjoyable...

  • Guest Experience Representative

    6 days ago

    Charlotte, NC, United States Travel With Me Full time

    About the job Guest Experience Representative Description: Were looking for a Guest Experience Representative to deliver exceptional service to travelers. This remote role is ideal for detail-oriented individuals who love helping others experience the world. Responsibilities: Manage client communications and booking logistics. Ensure smooth, enjoyable...

  • Guest Experience Team Member

    2 weeks ago

    Charlotte, NC, United States Panthers Football, LLC Full time

    Mission Statement: As an extension of Tepper Sports and Entertainment, the Guest Experience Team is committed to providing excellent customer service to guests visiting Bank of America Stadium. Each member of the Guest Experience Team is knowledgeable of the stadium and its policies, dedicated to supporting each of the stadium's events and committed to...

  • Guest Experience Team Member

    2 weeks ago

    Charlotte, NC, United States Panthers Football, LLC Full time

    Mission Statement: As an extension of Tepper Sports and Entertainment, the Guest Experience Team is committed to providing excellent customer service to guests visiting Bank of America Stadium. Each member of the Guest Experience Team is knowledgeable of the stadium and its policies, dedicated to supporting each of the stadium's events and committed to...