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Junior ServiceNow Developer

3 weeks ago

Cheyenne, WY, United States Abacus Full time

1 Job Title Junior ServiceNow Developer 2 Client Company/Dept. Name State of Wyoming - Enterprise Technology Services (ETS), Customer Support Services, Enterprise Platform Team 3 ddress 122 W. 25th Street, Herschler Building East City Name Cheyenne State Name WY-Wyoming Zip Code 82002 If others (Address) 5 Pay Rate Min: $ Mark up % (if any) 6 Duration of the project 12 months (2,080 hour total) Project Start Date Nov-25 Project End Date Nov-26 Due date for Resume submission 22-Oct-25 7 No. of Openings 1 No. of Maximum Submissions 1 8 Job Description - Overview The Junior ServiceNow Developer will support the Wyoming Enterprise Technology Services (ETS) Enterprise Platform Team by contributing to the development, enhancement, and maintenance of the ServiceNow platform. This position will assist in building scoped applications, optimizing existing modules, and supporting day-to-day workflows within ETS's ServiceNow environment.
The role focuses on learning and applying ServiceNow best practices under the guidance of senior ETS resources, while contributing directly to the agency's digital transformation and internal capacity-building goals. 9 Key Responsibilities Platform Development & Enhancement
Design and develop custom solutions that align with public sector service delivery goals.
Develop and maintain scoped applications to automate workflows and integrate with third-party systems.
Enhance and maintain ITSM, ITAM, ITOM, and SPM modules to support ETS operations.
Implement and support Hardware Asset Management Professional (HAMPro) and assist with Software Asset Management (SAM) module implementation.
Collaborate with ETS's Project Management Office (PMO) and stakeholders to gather business requirements and translate them into scalable ServiceNow solutions.
Follow ServiceNow development best practices for configuration, scripting, testing, and change management to ensure platform stability and security.

Documentation & Reporting
Create and maintain documentation on all developed and implemented products, including:
Business rules, workflows, role assignments
Database mapping, table descriptions, and configuration settings
Contribute to monthly reports outlining project progress, risks, mitigation strategies, and solutions.
Participate in weekly meetings with the Enterprise Platform Manager and team to resolve issues and recommend process improvements.
Log hours worked using ETS's timekeeping system and provide input for monthly billing reconciliation.

Collaboration & Team Uplift
Work closely with system administrators, senior developers, and other ETS team members to deliver high-quality solutions.
Participate in knowledge-sharing activities, shadow senior resources, and contribute to the team's growth and velocity.
dhere to all ETS and state-level IT policies, procedures, and security standards.

Compliance & Security
Ensure solutions comply with Wyoming OCIO Security Policies and Standards.
Handle project data appropriately according to state classification and confidentiality requirements. 10 Required Qualifications 3-5 years of ServiceNow development experience, including scripting and application configuration.
Hands-on experience with scoped application development, especially within the Public Sector Digital Services (PSDS) application.
Working knowledge of HAMPro and foundational understanding of SAM.
Familiarity with one or more of the following modules: ITSM, ITOM, ITAM, IRM, and SPM.
Experience gathering requirements and translating them into ServiceNow workflows and forms.
Understanding of Agile methodologies (Scrum preferred) and basic familiarity with ServiceNow DevOps practices.
Knowledge of ServiceNow scripting (JavaScript, Glide APIs, Flow Designer).
Strong attention to detail, documentation skills, and commitment to quality.
Excellent collaboration and communication skills for working in multi-disciplinary teams.
Familiarity with public sector or government agency environments is preferred. 11 Value-Added Qualifications (Preffered) Candidates demonstrating the following will be considered highly competitive:
Experience working within state or public sector ServiceNow environments.
Exposure to Scrum ceremonies and iterative agile delivery models.
Familiarity with Configuration Management Database (CMDB) and third-party integrations.
Experience contributing to asset management optimization or ITIL-based service delivery improvements.
bility to support internal teams through documentation, peer collaboration, and process adherence.
Capability to work independently while following established frameworks and governance standards. 12 Education Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent professional experience). 13 Certifications Required:
ServiceNow Certified System Administrator (CSA)

Preferred / Value-Added:
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (CIS)
ITIL v4 Foundation Certification
gile or Scrum certification (e.g., CSM, PSM) 14 References Provide two (2) professional references that clearly demonstrate relevant and recent ServiceNow project experience.

Please follow these instructions when preparing the references:

1. Quantity: Provide exactly two references for the candidate.
2. Recency: References must be from projects completed within the last three (3) years , as specified in the RAP document.
3. Relevance: Each reference should directly relate to ServiceNow development, implementation, or enhancement work, preferably involving modules such as ITSM, ITOM, ITAM, PSDS, HAMPro, or SAM.
4. Content Requirements: For each reference, include:
Client / Organization Name
Client Contact Name (first and last name)
Client Contact Title / Role
Client Email Address and Phone Number
Project Title
Project Duration (Month/Year - Month/Year)
Brief Description of Work Performed (2-4 sentences summarizing the candidate's contributions, technologies used, and key achievements relevant to this RAP). 15 Documentation Required for submission Resume & 2 References 16 Work Hours General 17 ccount Manager Name (Proposal Team) 18 Work authorization required US Citizen Only 19 Relocation is accepted N/ 20 Remote work Yes 21 dditional Notes if any N/