In-Room Dining Busser

6 days ago

Beverly Hills, CA, United States Maybourne Beverly Hills Hotel Full time
Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The In Room-Dining Busser at Maybourne Beverly Hills Hotel will play a vital role in providing a personalized and seamless experience for our guest through their in-room dining services. Additionally, the In-Room Dining Busser will assist in the managing and restocking of the minibars. You will also maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.

Roles and Responsibilities
  1. Assist in the setup and preparation of in-room dining orders, ensuring presentation and timing meet the hotel's luxury standards.
  2. Deliver orders/requests to guest rooms with a focus on professionalism, efficiency, and attention to detail
  3. Provide warm and courteous service to guests, responding promptly to inquiries and requests.
  4. Maintain a polished appearance and uphold the highest standards of professionalism while interacting with guests.
  5. Clear tables, remove used dishes, and reset tables promptly to ensure a clean and inviting dining environment.
  6. Monitor and restock in-room amenities and supplies as needed.
  7. Work closely with the culinary team to coordinate the timely delivery of food and ensure all special requests are accommodated.
  8. Communicate effectively with the kitchen to maintain smooth operations.
  9. Ensure that all in-room dining items meet quality standards before delivery.
  10. Report any issues or discrepancies in orders promptly to maintain guest satisfaction.
  11. Adhere to hygiene and safety protocols, including proper food handling and sanitation practices.
  12. Maintain cleanliness and orderliness in all in-room dining areas. Provide personalized and professional service to guests, assisting with their minibar selections, inquiries, and requests.
  13. Regularly check and restock minibars, ensuring that all items are fresh, organized, and in alignment with hotel standards.
  14. Monitor the freshness and condition of minibar items, removing expired or damaged products promptly.
  15. Accurately record and charge guests for minibar consumption, following established billing procedures.
Qualifications
  • High School Diploma or equivalent education required
  • Minimum of one-year experience in Food and Beverage; Preferably In-Room Dining
  • Minimum of one-year experience in customer service
  • Exceptional guest recovery skills
  • Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
  • Ability to understand guests' service needs
  • Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time
  • Ability to focus attention on details
  • Proven ability to maintain good coordination and timing while serving orders quickly; ability to exert physical effort in transporting food and beverage to our guests
  • Language: Required to speak, read and write English, with fluency in other languages preferred
  • Minimum 21 years of age to serve alcohol.
  • Must possess RBS ABC Certification
  • Must possess Food Handler's certification
  • Must be flexible and have open availability; holidays and weekends are not negotiable
Physical Requirements
  • While performing the duties of this job, the employee is regularly required to stand and walk for extended periods of time, twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will use hands to handle objects and tools, and operate service equipment. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40-pound objects. Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may use vision to monitor food quality and quantity and may also order supplies, etc. Must be physically able to lift up to 50 lbs. and carry heavy trays and equipment, as well as, delicate china and barware
  • Ability to endure abundant physical movements throughout the work areas.
  • Job requires indoor and outdoor service in fluctuating weather
Equal Opportunity Employer:

Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.

Vision

Leading the future of luxury lifestyle; curating distinctive and enriching experiences.

Purpose

Creating Stories of Distinction

The Maybourne Mindset
  1. Put People at our heart
  2. Stay two steps ahead
  3. Make the magic happen

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills - six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today's discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

Company Benefits
  • Medical/Dental/Vision Insurance
  • Company matched 401(k) plan
  • Company matched Health Savings Plan
  • Flexible Spending
  • Paid Holidays
  • Paid Time Off
  • Paid Sick Leave
  • Employee Assistance Program
  • Free Parking
  • Employee Recognition Programs
  • Colleague meals
  • Colleague Referral Incentive program


*The Maybourne Beverly Hills participates in E-Verify.*

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