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Shift Manager
2 weeks ago
Trademark Property Company, based in Fort Worth, Texas, is a full-service real estate firm specializing in the development, investment, and management of mixed-use, retail, multifamily, and office properties. Since its founding in 1992, the company has been dedicated to transforming communities by creating vibrant, community-focused spaces.
The Shift Manager will be a key leader on our team at the Galleria Dallas Ice Skating Center, the premier year-round ice rink within this vibrant, mixed-use destination. This role is crucial to ensuring a safe, fun, and well-managed skating experience for all guests.
Overview: A dedicated and safety-focused Shift Manager at the Ice Skating Center is responsible for the overall supervision of daily public sessions and staff. This role requires a blend of strong customer service leadership, operational oversight, and facility maintenance to ensure the smooth operation of the rink during their shift.
Job Type: Part-Time, Hourly, Non-Exempt, Permanent Position
Key Responsibilities
- Team Leadership & Supervision: Oversee and support cashiers, clerks, and skate monitors to ensure all public sessions run smoothly. Maintain visibility and availability for both customers and staff throughout the shift.
- Safety & Operations: Direct and organize evacuation and shutdown procedures during emergency situations. Maintains a calm and composed demeanor during all emergency situations.
- Facility & Equipment Management: Operate ice-making equipment, the skate sharpener, and the point-of-sale (POS) cash register. Assists in the general maintenance and upkeep of the ice center and its equipment.
- Financial & Administrative: Supervises or performs daily closeouts, ensuring the accuracy of deposits and financial records. Completes all required incident reports accurately and promptly.
- Sales & Promotion: Promotes and sells skating lessons, birthday parties, group admissions, after-hour private events, and other skating center offerings
- Leadership & Communication: Exhibits strong leadership, problem-solving, and decision-making skills. Effectively communicates ideas, information, and opinions to staff. Demonstrates the ability to build and maintain positive working relationships.
- Experience & Education: Prior experience in customer service, facility operations, or supervisory roles. High school diploma or equivalent is required; additional education or certifications in recreation, hospitality, or management is preferred.
- Technical & Safety: Basic mechanical aptitude and familiarity with ice rink equipment is a plus. CPR/First Aid certification is preferred or the willingness to obtain it.
- Physical: The ability to stand, walk, and perform occasional lifting within an indoor ice rink environment with varying temperatures.
- Availability: Must be able to work a flexible schedule, including weekends and flexible hours during holidays.
