Mobile Associate

22 hours ago

Portland, OR, United States T-Mobile Full time


Mobile Associate, Sales Associate

This position is eligible for a $1,000 sign-on bonus after 90-days of employment

*Limited time only*

(Encouraging Veterans to Apply- Heros Work Here)

Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:

* Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.

* Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.

* Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.

* Approaching service and sales needs with composure, integrity and compassion.

Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:

* How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning-fast LTE network

* Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.

* Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

* Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology. Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:

* Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.

* Successfully identify and handoff small business leads.

* Support team initiatives and create an inclusive environment

Education:
    • High School Diploma/GED Req



Work Experience:
    • 6 months of customer service and/or sales experience, Retail environment preferred. Req



Knowledge, Skills, and Abilities:
    • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it Req
    • Competitive drive and proven ability to succeed in a fast-paced sales environment. Req
    • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. Req
    • Effective at balancing customer needs and performance goals. Req




Licenses and Certifications:

* At least 18 years of age

* Legally authorized to work in the United States

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