Technical Service Lead

2 weeks ago

Cumming, IA, United States arvato Bertelsmann Full time

This role supports Arvato's newest data center services, delivering critical solutions such as high-security transport, white-glove delivery, and technical support. Our clients include hyperscale data center operators, high-tech freight forwarders, co-location providers, and Software as a Service (SaaS) companies.

The Technical Services Lead is responsible for leading and developing a high-performing team, while fostering a proactive, inclusive, and safety-focused culture. This role is central to ensuring the consistent delivery of high service standards, managing daily operations, and supporting the well-being and development of the team. Acting as a key on-site presence, the Lead will maintain visibility with both customers and team members, ensuring timely resolution of issues, alignment with customer expectations, and continuous service improvement.

YOUR TASKS

  • Lead start-up teams and provide day-to-day leadership across field operations.

  • Promote a strong safety culture and ensure adherence to customer SOPs and internal standards.

  • Coach and support supervisors and team members to drive high performance.

  • Define team structure, support recruitment, onboarding, and performance reviews.

  • Maintain a strong presence at customer and third-party sites to oversee operations, collections, and stock verifications.

  • Coordinate with vendors and planning teams to ensure readiness and resource alignment.

  • Resolve on-site issues quickly and professionally; escalate concerns as needed.

  • Act as the primary point of contact for customers, ensuring clear communication, responsiveness, and relationship management.

  • Monitor KPIs, provide feedback to leadership, and ensure consistent service delivery.

  • Maintain accurate documentation of customer requirements and site protocols.

YOUR PROFILE

  • Proven experience leading large teams, ideally in logistics or data center environments.

  • Strong leadership, communication, and interpersonal skills across all organizational levels.

  • Demonstrated success in driving operational improvements and team performance.

  • Skilled in coaching and developing teams to achieve high-impact results.

  • Highly organized with the ability to manage multiple priorities.

  • Proficient in Microsoft Excel, Word, and Office 365.

  • Excellent written and verbal communication skills.

  • Valid U.S. driver's license and willingness to travel frequently within the U.S.

  • Availability for initial training in Europe (2-4 weeks).

WE OFFER

  • Medical, Dental, Vision, Life Insurance, and Disability Pay.

  • 401(k) with company matching up to 6%.

  • Paid Time Off, including paid holidays.

  • Flexible Spending Accounts.

  • Voluntary benefits such as legal and financial assistance, pet insurance, and more.

  • Employee Assistance Program.

  • Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

  • Commuter benefits.

  • Employee engagement activities.

EOE Protected Veterans/Disability

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