Manager Home Equity Processing

2 weeks ago

Honolulu, HI, United States Bank of Hawaii Full time
Job Description

As a People Manager, this role leads a team responsible for processing Home Equity Credit Products across Hawaii and Guam. The role focuses on operational leadership, process optimization, and contributing to strategic initiatives that improve service delivery and compliance.

Responsibilities

  • Customer and Partner Coordination: Oversees coordination with customers and partners to ensure smooth application processing. Resolves escalated and complex issues, and implements service strategies that enhance client satisfaction and operational efficiency.
  • Process Oversight and Compliance: Leads the team in managing documentation and closing activities. Makes exception decisions within authority and ensures compliance with regulatory requirements and internal controls.
  • Operational Strategy and Training: Designs and implements training programs and process improvements to address inefficiencies and compliance risks. Monitors performance metrics and drives continuous improvement initiatives.
  • Policy and Project Leadership: Leads updates to policies and procedures to reflect regulatory changes and business needs. Represents the unit on cross-functional projects and task forces, contributing to system enhancements and process redesign.
  • People Management: Provides strategic leadership on all aspects of people management while modeling our leadership principles. Cultivates an environment where people are empowered to grow, take initiative, and succeed through clear direction, continuous coaching, and shared celebration.
  • Performs other responsibilities and duties as assigned.
Qualifications
  • Bachelor's degree in business administration, communications, or a related field. Equivalent work experience may be considered in lieu of degree.
  • Minimum 6 years of experience in general banking, deposit, consumer lending, or home equity lending, including direct client service and problem resolution. Minimum 3 years of leadership experience.
  • Proficient with Microsoft Office applications.
  • Advanced knowledge and skill proficiency in business acumen, consumer lending, customer experience, decision making and judgement, planning, and product/service knowledge.
  • Intermediate knowledge and skill proficiency in consultation, critical thinking, laws and regulations, and people management.
  • Strong sales, marketing, negotiating, and relationship management skills. Effective project management and organizational abilities.
  • Ability to develop key partnerships across departments to implement efficiency and cost control initiatives. Strong communication and critical thinking skills.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.

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