Front Desk Associate
5 days ago
Founded in 1972, T Bar M Racquet Club has served as the premier private members tennis and racquet Club for Texas and the greater southwest region. It is internationally recognized as a best-in-class training facility for competitive, professional, semi-professional and social tennis for adults and children, while also offering a range of health and wellness amenities, including a gym, chiropractic and sports medicine services and group fitness classes.
In June 2022, Dallas-based WoodHouse acquired T Bar M and is renovating and enhancing the property, creating a world-class racquet Club. The evolved Club will house the classic tennis club and facilities in a fresh new environment. The Club's brand and amenities will continue to cater to individuals and families in search of a social and communal anchor that is grounded in an active, health and wellness-focused mindset.
The new Banner House at T Bar M will include 21 tennis courts (8 indoor courts, 3 Euro red clay courts and 14 outdoor courts), 2 padel courts, 8 pickleball courts, retail/pro shop, a resort style pool, taqueria, private events, lounges, restaurant and bar. In addition to these amenities there is a 12,000 SF Fitness Center with best-in-class training equipment and state of the art locker rooms, including a cold plunge, dry sauna and hot tub. Paired with the new Club house and Fitness offerings is a full service Wellness, Spa and Chiropractic offering with 6 treatment rooms for massage/facials, IV's, injectables and 3 chiropractic rooms for adjustments, soft tissue therapy, needling, and more.
About The Role
At Banner House as a Front Desk Associate, you will be the first point of contact for members and guests. Your role is vital in creating a positive first impression and ensuring that everyone who walks through our doors receives outstanding service. This role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced, member-focused environment.
What You'll Do
- Greet members and guests warmly and professionally upon arrival
- Answer phones, respond to inquiries, and direct calls appropriately
- Check in members and guests and manage reservation systems for club facilities
- Book Tennis, Pickleball, and Padel court reservations, lessons, events, etc.
- Manage all court reservations
- Provide information about club events, amenities, and services
- Handle member requests, concerns, or complaints with discretion and efficiency
- Maintain a tidy and organized front desk and lobby area
- Assist with administrative tasks such as mail distribution, scheduling, and data entry
- Coordinate with other departments to ensure seamless member experiences
- Enforce club policies and ensure only authorized individuals access club facilities
- Previous front desk, hospitality, or customer service experience preferred
- Excellent communication and interpersonal skills
- Professional appearance and demeanor
- Strong organizational skills and attention to detail
- Proficiency with computers and standard office software (Microsoft Office, POS/Club Automation)
- Ability to remain calm and courteous under pressure
- Flexible schedule, including evenings, weekends, and holidays as needed
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