Assistant Center Operations Director
3 days ago
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
As an Assistant Center Operations Director (ACOD), you will assist and support the Center Operation Director with ensuring that the optimal level of care and customer service is delivered to all customers. The ACOD will assist with leading and managing center support staff and overseeing the daily operations of the medical facility. The ACOD will also assist with coordinating center activities, general facility management, overseeing patient flow throughout the center and supporting the medical providers in the delivery of patient care. Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, checkout and patient care.
Responsibilities
- Assists in planning and preparing work schedules and assigns colleagues to specific duties
- Assists in ensuring the financial performance of the center
- Assists in developing and maintaining new policies, procedures and training programs for the assigned center
- Assists with hiring, training, and evaluating Center operations colleagues in consultation with Human Resources
- Assists Center Operation Director with the hiring, training, disciplining and terminating of back office personnel
- Assists in the preparation and review of operational reports and schedules to ensure accuracy and efficiency
- Assists Center Operation Director in conjunction with Human Resources in the implementation of Human Resource policies and procedures for Center personnel
- Assists in preparing annual budgets
- Assists with on-site tours and training of Center personnel to present clinic services to clients to ensure achievement of established goals
- Provides technical support and/or resources to client and Center personnel
- Assists with managing on-site nursing services provided by Center to client companies, including billing counseling, and supervision of on-site personnel
- Administers testing by medical staff to ensure proper performance, and ensures all certifications are current and regulatory procedures are adhered
- Assists in monitoring marketplace trends and gathers competitive information
- Assists in coordinating and consolidating services with local vendors to obtain best prices for goods and services obtainedFacilitates productivity and customer service
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job
- Duties, responsibilities and activities may change at any time with or without notice
- Ensure the delivery of exceptional customer service by self and the center colleagues by putting all customers (internal and external) first and displaying
- Establish and maintain a warm, welcoming and professional atmosphere for our colleagues and customers
- Provide a professional facility to welcome our patients and guests to include managing the appearance and overall condition and aesthetics of the center
- Maintain excellent client and patient relations by ensuring needs and expectations are consistently met
- Ensure that patients are treated as individuals and are attended to expeditiously and courteously by colleagues
- Lead by example - Acquire a firsthand knowledge of daily center operations and participate in center floor work on a routine basis
- Demonstrate exceptional leadership skill by ensuring that patients are treated with competence and provided with exceptional professional healthcare
- Guide the center team in continuous improvement projects as necessary based on review of center performance metrics
- Financial management and oversight (in the absence of the Center Operation Director)
Qualifications
- Some college courses in Business Administration, Healthcare Administration, or related field
- Bachelor's degree in Business Administration, Healthcare Administration, or related field or equivalent directly related work experience preferred
- In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience and vice versa
- Customarily has at least one year of direct management experience
- Customarily has at least six months of healthcare experience
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Strong service mentality and a focus on achieving all aspects of defined service standards
- Excellent telephone and personal etiquette
- Warm, positive, energetic, and professional demeanor
- Excellent oral and written communication skills
- Tactful and diplomatic communication style
- Working knowledge of principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
- Performance assessment skills
- Continued focus on self-development
- Proficient in computer applications such as Word and Excel
- Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
- Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
- Ability to resolve colleague, client and patient issues in an effective and timely manner
- 401(k) Retirement Plan with Employer Match
- Medical, Vision, Prescription, Telehealth, & Dental Plans
- Life & Disability Insurance
- Paid Time Off & Extended Illness Days Offered
- Colleague Referral Bonus Program
- Tuition Reimbursement
- Commuter Benefits
- Dependent Care Spending Account
- Employee Discounts
- External candidates: submit your application on concentra.com/careers
- Current colleagues: visit the internal career portal on the main page of MyConcentra to apply
- Incentive Plan
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to the Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the San Diego County Fair Chance Ordinance.
Concentra is an Equal Opportunity Employer, including disability/veterans
-
Center Director
2 days ago
Anaheim, CA, United States KinderCare Education Full timeFutures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions,...
-
Center Director
2 weeks ago
Anaheim, CA, United States KinderCare Education Full timeFutures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it's KinderCare Learning Centers, Champions,...
-
Parts Distribution Center Director
2 days ago
Anaheim, CA, United States Group 1 Auto Full timeOverview Group 1 Automotive, Inc., an international Fortune 250 automotive retailer and a leading operator in the automotive retailing industry, is seeking a Parts Distribution Center Director. Group 1 Automotive owns and operates automotive dealerships and collision centers in the United States and United Kingdom. If you are aligned with our values of...
-
Center Relations Coordinator
3 days ago
Anaheim, CA, United States Braille Institute Full timeLocation: Anaheim, CaliforniaTHE OPPORTUNITY Join us in building a more inclusive world at Braille Institute of America. We are undertaking one of the most transformative initiatives in our history, planning our next century of success in serving the blind and visually impaired communities. Through our 2024-2025 strategic planning process, we identified the...
-
Center Relations Coordinator
1 day ago
Anaheim, CA, United States Braille Institute Full timeLocation: Anaheim, CaliforniaTHE OPPORTUNITY Join us in building a more inclusive world at Braille Institute of America. We are undertaking one of the most transformative initiatives in our history, planning our next century of success in serving the blind and visually impaired communities. Through our 2024-2025 strategic planning process, we identified the...
-
Center Relations Coordinator
4 days ago
Anaheim, CA, United States Braille Institute Full timeLocation: Anaheim, CaliforniaTHE OPPORTUNITY Join us in building a more inclusive world at Braille Institute of America. We are undertaking one of the most transformative initiatives in our history, planning our next century of success in serving the blind and visually impaired communities. Through our 2024-2025 strategic planning process, we identified the...
-
Senior Director, Business Intelligence
3 days ago
Anaheim, CA, United States Honda Center Full timeA great experience starts with you! Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you're looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an...
-
Anaheim, CA, United States Centerplate Full timeCenterplate and our partner venues have been defining extraordinary experiences through thoughtful hospitality, expertly delivered, for more than 80 years at gathering places across North America and the United Kingdom. As the pioneer and leader in live event hospitality, we are committed to making the time that people spend together more rewarding and more...
-
Anaheim, CA, United States Centerplate Full timeCenterplate and our partner venues have been defining extraordinary experiences through thoughtful hospitality, expertly delivered, for more than 80 years at gathering places across North America and the United Kingdom. As the pioneer and leader in live event hospitality, we are committed to making the time that people spend together more rewarding and more...
-
Operations Assistant
1 week ago
Anaheim, CA, United States British Swim School Full timeOperations Assistant Part Time • Hybrid - US A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”. Compensation and Benefits (dependent on franchise owner): Competitive pay based on experience. Paid...
