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Customer Service Rep

3 weeks ago

St Louis, MO, United States Domino's Pizza LLC Full time
Company Description

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash

Job Description

We are seeking a friendly and customer-focused Customer Service Representative to join our team at our 3108 S Kingshighway location in St. Louis, United States. As a Customer Service Rep, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction.
  • Respond to customer inquiries via phone, email, and in-person interactions in a timely and professional manner
  • Address and resolve customer complaints and concerns with empathy and efficiency
  • Process orders, refunds, and exchanges accurately and promptly
  • Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
  • Collaborate with other departments to ensure customer issues are fully resolved
  • Document customer interactions and update customer records in our service software
  • Identify and escalate complex issues to appropriate team members or management when necessary
  • Contribute to maintaining a positive and supportive team environment
Qualifications
  • Excellent verbal and written communication skills with the ability to convey information clearly and effectively
  • Strong problem-solving abilities and a proactive approach to addressing customer needs
  • Proficiency in customer service software and basic computer skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Demonstrated empathy and patience when dealing with challenging situations
  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Ability to work flexible hours, including weekends and holidays as needed
  • Strong attention to detail and accuracy in data entry and order processing
Additional Information

BENEFITS
  • Flexible Hours
  • Competitive wages
  • Employee discount on all food items
  • Advancement opportunities
  • Paid Training
  • Incredible Bonus Structure
FULL TIME DRIVERS BENEFITS (in addition to above benefits):
  • Offered Health, Dental & Vision Insurance after 60 days of employment
  • Voluntary accident coverage/Critical illness coverage
  • Flexible Spending Accounts
  • Ability to contribute to a 401(k)