Help Desk Lead with Security Clearance
7 days ago
The Help Desk Lead is responsible for managing Tier I, II, and III service desk operations, ensuring efficient and timely support to over 3,200 end-users. This position oversees a team of technicians delivering phone, email, on-site, and advanced hardware/software support. The Help Desk Lead will also coordinate asset management, monitor service desk performance, and implement industry best practices to maintain high levels of customer satisfaction. This role requires strong leadership to guide technical teams, enforce service level agreements, and manage escalations. The Help Desk Lead will also ensure quality assurance through customer feedback monitoring, ticket reviews, and continuous process improvement. The position requires being onsite at the Fairchild Building in Washington, DC, five days a week and involves regular interaction with senior Government officials. Requirements: Bachelor's degree in IT, Business, or related field. 5-8 years of IT experience with increasing responsibilities; 3-5 years supervisory experience. ITIL v4 certification; technical certifications such as A, MCSE, or HDI. Proficiency with ServiceNow and ITSM best practices. Strong knowledge of QA processes, customer satisfaction tracking, and complaint resolution. Excellent written and verbal communication skills; proven ability to manage staff and subcontractors.
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Forest Heights, MD, United States Executive Management Services, Inc. Full timeAbout the Role: Bridge Defense is seeking a Full Stack Engineer to help design, develop, and deploy advanced software applications across the government and defense landscape. You'll build robust data pipelines, engineer integrations across secure systems, and work hands-on to deliver high-impact software directly to mission users. What You'll Do: - Develop...
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Forest Heights, MD, United States Executive Management Services, Inc. Full timeAbout the Role: Bridge Defense is seeking a Full Stack Engineer to help design, develop, and deploy advanced software applications across the government and defense landscape. You'll build robust data pipelines, engineer integrations across secure systems, and work hands-on to deliver high-impact software directly to mission users. What You'll Do: - Develop...
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Forest Heights, MD, United States Executive Management Services, Inc. Full timeAbout the Role: Bridge Defense is seeking a Full Stack Engineer to help design, develop, and deploy advanced software applications across the government and defense landscape. You'll build robust data pipelines, engineer integrations across secure systems, and work hands-on to deliver high-impact software directly to mission users. What You'll Do: - Develop...
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Forest Heights, MD, United States Executive Management Services, Inc. Full timeAbout the Role: Bridge Defense is seeking a Full Stack Engineer to help design, develop, and deploy advanced software applications across the government and defense landscape. You'll build robust data pipelines, engineer integrations across secure systems, and work hands-on to deliver high-impact software directly to mission users. What You'll Do: - Develop...
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Forest Heights, MD, United States Executive Management Services, Inc. Full timeAbout the Role: Bridge Defense is seeking a Full Stack Engineer to help design, develop, and deploy advanced software applications across the government and defense landscape. You'll build robust data pipelines, engineer integrations across secure systems, and work hands-on to deliver high-impact software directly to mission users. What You'll Do: - Develop...
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Forest Heights, MD, United States Executive Management Services, Inc. Full timeAbout the Role: Bridge Defense is seeking a Full Stack Engineer to help design, develop, and deploy advanced software applications across the government and defense landscape. You'll build robust data pipelines, engineer integrations across secure systems, and work hands-on to deliver high-impact software directly to mission users. What You'll Do: - Develop...
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Software Engineer
1 week ago
Forest Heights, MD, United States The Arena ® Full timeSoftware Engineer - Senior (Flyaway) Location: Onsite | Washington, DC - up to 25% Travel Clearance: Active TS/SCI with CI Polygraph Employment Type: Full-time, salaried, with full benefits ________________________________________________________________________________ About the Company: Our customer is a mission-driven technology company transforming how...
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Software Engineer
6 days ago
Forest Heights, MD, United States The Arena ® Full timeSoftware Engineer - Senior (Flyaway) Location: Onsite | Washington, DC - up to 25% Travel Clearance: Active TS/SCI with CI Polygraph Employment Type: Full-time, salaried, with full benefits ________________________________________________________________________________ About the Company: Our customer is a mission-driven technology company transforming how...
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Software Engineer
2 days ago
Forest Heights, MD, United States The Arena ® Full timeSoftware Engineer - Senior (Flyaway) Location: Onsite | Washington, DC - up to 25% Travel Clearance: Active TS/SCI with CI Polygraph Employment Type: Full-time, salaried, with full benefits ________________________________________________________________________________ About the Company: Our customer is a mission-driven technology company transforming how...
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Software Engineer
1 hour ago
Forest Heights, MD, United States The Arena ® Full timeSoftware Engineer - Senior (Flyaway) Location: Onsite | Washington, DC - up to 25% Travel Clearance: Active TS/SCI with CI Polygraph Employment Type: Full-time, salaried, with full benefits ________________________________________________________________________________ About the Company: Our customer is a mission-driven technology company transforming how...
