ServiceNow Architect

5 days ago

Santa Clara, CA, United States Dawar Consulting Full time
Job Description
This is a remote position.

We are seeking an experienced ServiceNow Architect - 100% Remote to lead client workshops, translate business needs into scalable technical solutions, and guide global delivery teams-including an India-based development team. This role requires strong cross-functional expertise across Legal Service Delivery, Contract Lifecycle Management (CLM), Procurement, HRSD, CSM/CRM, and AI/GenAI.

Duration: Contract To Hire

Key Responsibilities

Client Engagement & Requirements

  • Lead discovery workshops, stakeholder interviews, and process deep-dives.
  • Document business requirements, process flows, technical specs, and user stories.
  • Translate functional needs into clear, actionable ServiceNow technical requirements.
Solution Architecture
  • Design scalable, secure, and enterprise-grade solutions across LSD, CLM, Procurement, HRSD, CSM, and AI/GenAI.
  • Develop workflow logic, data models, integration patterns, and system architecture.
  • Ensure alignment with ServiceNow best practices and performance guardrails.
Project Leadership & Delivery
  • Lead multiple concurrent ServiceNow implementations end-to-end.
  • Partner with offshore/India-based teams to communicate requirements and provide technical governance.
  • Oversee sprint planning, backlog refinement, estimates, and delivery timelines.
Governance & Quality Assurance
  • Establish architectural standards and reusable solution patterns.
  • Conduct design reviews, code reviews, and solution validation.
  • Drive risk mitigation and troubleshoot complex platform issues.
Stakeholder Management
  • Act as a trusted technical advisor to business and IT leaders.
  • Present roadmaps, designs, and technical recommendations confidently.
  • Collaborate effectively with C-level leaders, process owners, and global teams.
Qualifications

Required
  • ServiceNow Certified System Administrator (CSA).
  • One or more advanced certifications: CAD, CIS-HRSD, CIS-CSM, CIS-Procurement, CIS-Contract Management, CIS-Legal Service Delivery (preferred).
  • 5+ years designing and implementing enterprise-level ServiceNow solutions.
  • Strong hands-on experience with workflows, integrations (REST/SOAP/OAuth), ACL/security, and data models.
  • Proven experience leading workshops and offshore/global delivery teams.
Nice to Have
  • Experience with ServiceNow AI/GenAI, Predictive Intelligence, or NLU.
  • Domain knowledge: Procurement Ops, Legal Ops, HR Ops, or Customer Ops.
  • Familiarity with CSDM and CMDB for HR, Legal, and CSM.


Please respond with your updated resume and contact information to hr@dawarconsulting.com.

Best Regards,

DAWAR CONSULTING, INC.

Skill Set
ServiceNow, HRSD, LSD

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